Job Description

Job Description – BSC Assistant

OFFICE OPERATIONS AUSTRALIA

Experience/Knowledge Required:

  • Minimum of 2 years customer service experience;
  • Strong customer service skills with proven organisational & administrative ability;
  • Strong Interpersonal and communication skills;
  • Positive Attitude;
  • Team Player;
  • Basic computer skills.

Reports to:

  • Office Operations Team Lead

Career Model:

  • Corporate Functions/Workplace Solutions

Job Summary:

  • The Business Service Centre (BSC) operates as both a client facing reception and an internal customer service desk.
  • The Office Operations Representative provides a wide range of services including facility maintenance, mail & logistics, customer service and office presentation.
  • They work autonomously to manage & prioritise tasks to provide a positive work environment to all Accenture employees.

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Qualifications

Responsibilities

  • Provide a central contact point for general enquiries and directions for all Accenture personnel (phone/in person/email)
  • Open/Close the BSC desk
  • Monitor BSC mailbox for incoming messages and action accordingly
  • Greet, direct and track all visitors to the Accenture office
  • Issue & monitor temporary staff passes/loan equipment/OH&S equipment
  • Weekly audits of loan equipment/staff passes
  • Use Internal Tracking Tool to monitor and coordinate requests
  • Monitor Service Requests from the Helpdesk & action accordingly
  • May manage car parking requests & conduct end of month reports
  • Process return of company property for exiting employees
  • Process invoices for payment using online tool
  • Physical set-up of all meeting room requests that include catering, equipment and videoconferencing.
  • Provide audio-visual support/troubleshooting prior to and during meetings and events as needed
  • Collect space utilisation data
  • Ensure floor areas are well presented. 
  • Ensure BSC area is maintained & organised at a high level of tidiness at all times
  • Ensure office equipment is fully operational. Provide basic support if required.
  • Troubleshoot telephone and voicemail related problems and escalate to Voice Support if necessary
  • Maintain kitchens ensuring they are clean & fully stocked including daily clean of the coffee machine
  • May act as a point of contact for external suppliers
  • Manage onsite storage facilities including lockers
  • Assist with asset management process
  • Physical exertion including, but not limited to, climbing, bending, pushing, pulling, standing, sitting and walking. May lift and/or move objects and materials of various weights.
  • Wearing of compulsory uniform
  • Additional duties as directed by team lead

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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