Job Description

Location Facilities Analyst

Execute services in areas of responsibility for a small to moderate size location. May oversee the work of team members. Scope may include a wide range of workplace solutions like facility & building management services delivered at an Accenture location. May include asset mgmt., engineering, building & maintenance, cleaning, mail delivery, invoicing, logistics &/or storage services. Independently carry out routine tasks according to guidelines and/or under supervision.
Talent Segment: Workplace Management & Service Solutions

Key Responsibilities

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

        Overall

  • Provide leadership and direction in matters related to facility and workplace operations and scope/quality of services
  • Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
  • Provide leadership, direction, development and employee supervision within the areas of responsibility
  • Manage relations with internal leadership and stakeholders
  • Develop and manage service purchase orders with internal and external service providers
  • Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction
  • Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements
  • Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations
  • Independently complete a wide range of Workplace Solutions specialist facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services, etc.
  • May execute/oversee the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)
  • May execute/oversee the activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)
  • May execute/oversee the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.
  • May execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy.
  • May oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to.
  • May execute/oversee the delivery of inbound and outbound mail and courier services.
  • May execute/oversee the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management.
  • May support the day to day management of a Workplace commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.
  • May perform administrative duties according to location guidelines.
  • May conduct quality assurance checks to ensure service standards are being met.
  • May oversee and assist with integration of new joiners.
  • May carry out instructions for security, fire, health and safety and maintain records.
  • May act as a point of contact for the landlord or external providers and manage regular contract relationships.
  • May be single point of contact for Workplace Solutions in a specific location.
  • May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed.
  • May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.
  • Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
  • Act as a resource for questions from workgroup and customers.
  • Prepare daily, weekly, and monthly reports associated with the office or workgroup.
  • May be required to report on workplace utilisation through global tools
  • Maybe required to assist in the administration of room bookings, set up, set down and organising catering.
  • Maybe required to offer technological support for meeting rooms.
  • Will provide, control and audit security access within the building.
  • May be required to sit in the Front of House/Entry desk.
  • May provide input for the performance review process.
  • May be involved in actions related to programs or projects Objectives

Image Thumbnail

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

The performance objectives shown below are specific to this role. If you are in this role, these objectives will appear in myPerformance as a starting point for setting your objectives, using the 3+1 objectives setting approach. Within myPerformance, you will select three focused objectives from this list where you can make the most significant contributions to the business–one for each leadership contribution area (Value Creator, People Developer, Business Operator)–plus one objective for your professional growth (anything you want to achieve outside your daily responsibilities to develop yourself).

        Value Creator

  • Create re-usable solution, process or work product
  • Establish self as expert or key contributor
  • Increase client/customer or user satisfaction
  • Make/propose improvements to work products, services or processes

        Business Operator

  • Comply with Accenture standards, procedures and policies
  • Coordinate/implement a key initiative, process or change
  • Ensure high quality work products and processes
  • Meet deliverable requirements/service level measures/specific targets

        People Developer

  • Build skills (self or others) needed to execute responsibilities
  • Effectively coach/counsel others and provide feedback to improve performance
  • Maximize individual/team productivity to build or maintain a high quality team
  • Promote teamwork and a positive work environment

Career Level Expectations

Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.

Complexity

Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)

  • Requires analysis and solving of lower-complexity problems.
  • Interaction is with peers within Accenture before updating supervisors.  Likely has limited exposure with clients and/or Accenture management.

Authority

Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability

  • Requires moderate level of instruction on daily work tasks and detailed instructions on new assignments

Impact or Decision Impact

Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

  • Decisions impact own work and may impact the work of others

Scope

Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program

  • Individual contributor as a part of a team, with a focused scope of work

Leadership DNA

Leading our people, clients and communities in the New
It’s foundational to our Leadership DNA that all of our people be role models, living our
Core Values and adhering to our Code of Business Ethics.
It all starts with you—by being your best whole self, you enable a positive environment where you and your colleagues can thrive, grow and perform at their best.
Leadership DNA focuses first on the outcomes that represent a new kind of leader—one who experiments, inspires others, works across boundaries, and adapts to the constant change around us.
For more information on Leadership DNA,
click here.

Skills and Proficiency Expectations

Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries.
To see definitions of these skills, download the global
Skills List.

Skill Name

Expected Proficiency Level

Training
Visit
myLearning to see required and recommended training.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


LEARN MORE

View All

Learn More About Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay Connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All