Talent Fulfilment Specialist
Fill roles assigned to their Resource Pool identifying and proposing the right people from the resource pool or from other sources when necessary, with an understanding of their career development goals and preferences while also monitoring availability and productivity. They fill most roles with minimum guidance finding innovative solutions to challenging staffing situations. Collaborate with the broader HR team to solution HR programs, processes, practices, roles and technology requirements.
This role also manages project information and liaises with Sales and Delivery staff to ensure operational processes are followed efficiently and appropriately.
Understand key business priorities & the strategic direction set by Leadership. Providing recommendations to Leadership on the overall supply/demand picture through the analysis of key supply/demand metrics & forecasts. Foresee potential supply/demand imbalances ahead of time. Own, manage & drive the end to end supply/demand process.
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
Staffing & Demand Management
Oversee demand entry in the scheduling systems
Responsible for filling roles assigned to their resource pools and for getting their people staffed
Make scheduling decisions considering and balancing our scheduling principles and always reflecting our Core Values
Represent and/or support individual people in the scheduling process by understanding their needs, preferences, skills, etc. and matching them to roles accordingly
Work with career counsellors on coaching employees on scheduling assignments
For roles assigned to their resource pools, start with the resources in own resource pool and when necessary considers all sourcing channels in filling roles (e.g. other resource pools, contractors, new joiners, etc.)
Drive and/or participate in decision-making for staffing decision that needs escalation
Proactively communicate availability of people/skills and push to schedule available resource
Ensure accurate scheduling data in scheduling systems
Support Client Supply/Demand Specialist in defining, identifying and evaluating candidates for open resource requests; and filling resource requirements. May work directly with client team executives when that is more effective
Manage roll of dates/confirm extension in current roles and manage individual chargeability of people in their resource pool
Supply & Demand Balancing
Oversee & interpret overall productivity metrics such as chargeability, bench, average time to fill demands for the entire resource pool.
Sole accountability of supply/demand metrics (overdue demand, roll offs, win probabilities, and chargeability forecasts). Advise GP Lead to analyse and interpret the results and action as needed
- Monthly workbench submission & leadership sign-off (sharing executive summaries from WB/barometer report). Workbench recruitment order submissions. Reconciliation of workbench and recruitment orders to ensure data aligns.
- Recommend actions with business leaders to size the RP to balance supply with demands and meet chargeability and overdue demand targets.
- Provide an overall Supply/Demand view to Supply/Demand lead as required escalating key Supply/Demand issues, activities or programs underway ensuring a consistent Supply/Demand approach.
Monthly chargeability forecasting for PCM & GP/DTE leadership sign-off (chargeability reconciliation, follow up)
Preparing fortnightly summary of chargeability results, trend analysis and recommendations through to Leadership
Working with global RF&P team on required global forecasts including IFS.
Work with global RF&P team and Leadership on annual and quarterly talent/NCC planning. Manage ongoing delivery to talent plan.
- Meet challenging/key timelines
- Minimal dependency on supervisor’s inputs
- Oversee project setup in the project forecasting system (MME) for Projects (completed by offshore team)
Single point in managing offshore PDC delivery support team
Career Level Expectations – Specialist
Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.
Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)
Requires analysis and solving of moderately complex problems. Will create new solutions, leveraging and, where needed, adapting existing methods and procedures.
Requires understanding of the strategic direction set by senior management as it relates to team goals.
Primary upward interaction is with direct supervisor & Leadership. May interact with peers and/or management levels at a client and/or within Accenture.
Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability
Requires minimal guidance when determining methods and procedures on new assignments
Impact or Decision Impact
Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk
Decisions often impact the team in which they reside
Decisions made by the TFS will impact performance metrics of Cloud First
Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program
Skills and Proficiency Expectations
Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries.
P1 - Novice
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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