Job Description

Roles and Responsibilities

Overall Purpose of Role:

Provide Level 3 support for the CAMM2 application.

Perform Problem Investigation / Patch Development activities for Application related problems/patches as required.

Main Activities / Tasks:

Team member general responsibilities are noted below:

Provide 3rd Level Service Desk (back-end) support for the CAMM2 Application. This includes responding in a timely manner to the incoming incidents/service requests (i.e. ensuring all SLAs are met).

Undertake root cause analysis of issues raised via service desk requests.

Occasionally help the Patch Team perform Development activities for Application related problems within the            application (i.e. analyse, design, develop and test small scale fixes/enhancement according to requirements, creating the relevant documentation in the process). This must be done with focus on correcting known issues.

Comply with internal support processes and procedures and advice on the enhancement of these if found to be lacking.

Fulfil roster requirements as part of the Level 3 CAMM2 Support Team, such as Early and Late shifts as well as On-Call (i.e 24 hour) support.

Independently plan and manage assigned tasks, reporting issues and status to the Team Lead.

Team member detailed responsibilities:


Level 3 Support Activities

Provide Level 3 CAMM2 support for incidents/Service requests assigned to the Applications Team within CAMM2.

Perform detailed investigation / root cause analysis into service requests raised by the Service Desk on behalf of the users when required.

Provide Level 3 CAMM2 support at rostered shift times (Early Shift, Late Shift, On-Call).

Provide Level 3 CAMM2 support when rostered on-call.

Help the client and other teams within the project with Application related queries whenever required.

Creation and Maintenance of Templates, Processes and Procedures used to carry out the day to day support activities within the project. Advice on the enhancement of these if found to be lacking.

Patch Development

May occasionally need to help the Patch Team in the creation, analysis and design documents for application related problem fixes as part of a patch release.

Perform build and test of these changes, complying with test documentation standards and procedures.

Follow release management and programming standards.

Plan/Managing Tasks, Accenture Reporting

Maintain Weekly status reports

Comply with Accenture reporting requirements (e.g. PWA, myT&E).

Other Features of the Role: (e.g., traveling, working conditions, shift hours, etc.)

Must hold Australian citizenship and must not hold current US citizenship or a US Green Card.

Must possess or be able to obtain a Defence Security Clearance to NVL1 level (i.e. must be an Australian citizen with at least 10 years residency)

Must be ITIL Certified (or be willing to attend an ITIL course after commencement of role).

Must be prepared to work overtime, when the workload requires it.

Must participate in the On-call support roster and Early/Late Shift roster for out of hours incidents.

Image Thumbnail

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More


Career Level Guidelines

Accountability / Scope

Complete assigned tasks within agreed timeframes.

Follow Defence and Accenture security individual responsibilities.

People / Knowledge

Good communication skills (both written and verbal)

Good analytical skills. Ability to identify possible issues with the application and suggest possible solutions.

Ability to understand functional and technical specifications of the custom built CAMM2 application.

Share knowledge with other Accenture staff to improve their knowledge and understanding of the CAMM2 environment.

Identify areas for improvement in the processes and procedures used.

Skill Requirements


Target Proficiency Level

Trained - 3+ months

Novice - 1+ year

Proficient - 2+ years

Advanced - 4+ years in multiple roles or contexts

Expert - 5+ years in multiple roles or contexts.

Analytical skills






Communications – verbal and written


Service Management / Incident Management






Specific Technical Skills






COBOL / C / VBA Programming / Scripting (at least one of)




About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn More About Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay Connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All