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Service Management Consultant

Job Location: Melbourne

Regional Description: Australia

Job Number: 00690508


- Job description

Service Management Consultant


Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.


Our IT Service Management professionals help our clients to transform the way they provide their IT services to the business through service excellence. We are looking for passionate and talented resources with interest, skills and experience across a range of service management processes and technologies, to support the design and delivery of Infrastructure projects bringing technology and business benefits to our clients.


Responsibilities may include:


Candidates will demonstrate skills in service management process, architecture and technologies. This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to:

  • Service Management Architecture and Planning
  • Service Optimisation
  • Service Integration and Management
  • Service Desk Implementation
  • Software Licence Management
  • Service Management tool architecture, design and implementation


Candidates should demonstrate experience in the following areas:

  • Service management consulting
  • Service management maturity assessment
  • Service management process design and implementation
  • Service management operating model design and implementation
  • Service management tool strategy, architecture, design and implementation
  • Software asset management
  • Service management analytics
  • Service operations review and stabilisation
  • Service integration and management (SIAM) operating model, process design and tool implementation
  • Service catalogue design and implementation
  • ServiceNow design, implementation and service delivery
  • Service desk transformation and service delivery
  • Project management
  • Infrastructure service delivery

Basic Qualifications:

  • Minimum Bachelor's Degree
  • Minimum 3 years’ experience in service management consulting and delivery
  • Ability to articulate design, operational and technical issues to both technical and non-technical audiences
  • Ability to express complex concepts, issues and ideas into various media; proposals, white papers, presentations, architecture and process designs
  • Ability to meet travel requirements, when applicable
  • Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and/or monitoring
  • Highly prefer candidates with relevant industry or technology certifications: ITIL v3, COBIT, ServiceNow, BMC

 About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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