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Service Manager

Job Location: Canberra

Regional Description: Australia

Job Number: 00683473


- Job description

Your career in Accenture Health & Public Service


Service Manager


Do you want to do work that matters?

Join us to transform Health and Public Service


As a consultant with Health & Public Service, you'll help clients deliver more effective, efficient and affordable health care, offering your insight to drive change from the back office to the doctor's office.  You'll build an extraordinary career by using your expertise to help governments and other public service organisations become more effective, efficient, and engaged.


Accenture Health & Public Service


Our Health & Public Services Group brings together people with first-class consultancy skills and specialist industry expertise. This group is dedicated to helping health organisations, government agencies and other public service organisations deliver better solutions for the people they serve. By leveraging your management consulting, analytics, technology, operations and outsourcing skills, you’ll help clients design and implement strategies that improve the overall quality of services that are delivered to your friends, family and neighbours.

Service Manager is heavily involved in all aspects of delivery, partnering with the delivery lead to make sure that service levels are met across the following key areas:

  • Incident
  • Problem
  • Request
  • Change

As this role is a multi-function role, the individual is also expected to conduct business analyst roles to enable the release of changes, including:

  • Design the application to meet the business process design and application requirements.
  • Validate the design with the stakeholders to ensure that the design satisfies the requirements.
  • Participate in transitioning the designs to the developers, and ensure a clear and complete understanding of the designs.
  • Complete all appropriate documentation required by the developers, testers, deployment team, and application management team that will maintain the application.
  • Plan and execute the emergency release test, both prior to implementation and post implementation.
  • Updating e-learning package and training material to be aligned with changes

About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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