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Cx Operations Senior Analyst

Job Location: Brisbane, Melbourne

Regional Description: Australia

Job Number: 00680531


- Job description

What’s on offer?    

  • Join a globally recognised brand

  • Temp to Perm conversion opportunity for the right candidate

  • Chance to take your career in a different direction

  • Development of base procurement skills

  • Career progression and development opportunities

  • Strong team environment

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture's Procurement team is seeking a dynamic and passionate Procurement Senior Analyst to join their growing operation in ANZ.  Working within the Contractor Exchange (Cx) Category in Australia and New Zealand (ANZ), you will be responsible for the end to end management of the contractor procurement process and delivery of compliance and risk mitigation initiatives to key stakeholders.


Role Description/Overall Objectives:


Job Title:  Procurement Operations Senior Analyst

Client/Group:  Accenture Procurement Plus; BPO Services

Job Location:  Melbourne (preferred); alternatively would consider Sydney or Brisbane

Career Level:  10

Work Group:  Operations

Reporting to:  ANZ Cx Operations Lead


Role Description: As part of the broader in-Country Procurement team, the Cx Operations Senior Analyst has responsibility for managing the work order related processes and compliance, liaising with line and senior managers and acting as the point of contact for issues arising from the client and suppliers that are related to Work Order management.   Key tasks include: 

  • Advise on contractor recruitment and onboarding best practices across ANZ

  • Payment Request Management – Review, manages queries from projects, chase for approvals, escalate as necessary

  • Invoice review – check Supplier invoice, provide approval to Finance. 

  • Compliance – ensure mandatory documents are submitted, BI vetting is completed where required, handle all policy management related issues/queries

  • Approvals – oversee and proactively manage approval process for contract labour sourcing, onboarding, and rolloff.

  • Manage off-shore service – act as the key point of contact between on-shore and off-shore team providing service to on-shore Cx.  Ensure services are provided as per requirement. 

  • Reporting – standard monthly reports, ad hoc reports upon request by stakeholders

  • Accruals – support Finance in monthly accruals by providing required data/reports

  • Documentation & tracking – internal documentation requirements tracking, audit tracking managing Master Contractor Roster file. 

  • Queries management (internal) – billing queries from Projects, cost/WBSE queries from Finance, WO & IQN queries from Contractors/Hiring Manager

  • Invoice issue resolution – liaise with related parties in identifying and resolving invoice/payment related issues

  • Queries management (external) – queries from Suppliers on process, IQN, billing etc; education and support of Suppliers

  • General operations work – facilitating audits, ad hoc administrative work, process improvements, training of Suppliers etc

  • Communicate roll-off information to project team and process/facilitate contractor extension, when applicable.

  • Provide advice on enablement and exit procedures for external resource/s.

  • Assist project teams with any amendment/change order requests to include; financial extensions, administrative changes and closure of requests.

Key Team Operations:

Team requirements associated with the day-to-day operation of contract labour (Cx) work order processing and management.


This role is a critical role to the support of the Cx Sourcing Specialists.  Participate on team calls/meetings, training, process document maintenance, and provide ideas for continuous process improvement and relationship management with both stakeholders and suppliers.


Work as a collaborative team member across the ANZ Procurement Plus team and with the broader global team as required.


Assist ANZ Procurement Plus to deliver value to stakeholders, compliance, risk mitigation, operational improvements and efficiencies.

Qualifications and Preferred Skills



  • University Diploma or equivalent

  • Bachelor’s Degree preferred


  • 1-3 years of procurement experience as a buyer, purchaser, procurement analyst: Demonstrate a basic understanding of procurement principals/acumen

  • 1-3 years of customer service/client service experience

  • Knowledge of HR/Staffing industry and terminology

  • Good organizational skills

  • Strong communication skills (verbal and written)

  • Computer literacy (eg. Outlook, Word, Excel, Power point, Instant Messaging)

  • Previous experience of Vendor Management Systems preferred (IQN, Beeline, Ariba etc)

Preferred Skills

  • Ability to work comfortably with all levels of the organization

  • Ability to work in a fast-paced, ever-changing, team environment

  • Team player but can work autonomously

  • Self-starter, demonstrating initiative and confidence

  • Flexible

  • Problem-solving/analytical skills

  • Thorough/detailed approach to work

  • Ability to multi-task

  • Microsoft Excel skills a must.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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