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ServiceNow Solution Architect Senior Manager

Job Location: Melbourne, Sydney

Regional Description: Australia

Job Number: 00657858


- Job description

Are you a dynamic thinker passionate about improving systems? 
Join a team that’s driving change

Do you want to help companies and governments improve their operations each and every day? By working closely with our clients your mission will be to improve effectiveness, efficiency and customer experience by leveraging new innovations, new technology and new operations. If you are an innovator, we can help you exceed your career aspirations by joining a team that truly drives change.

Job Description: 

As an Accenture Service Now Solution Architect you will be working with internal Sales and Client Account Leads to scope, develop and pitch opportunities and innovative strategic Service Now based solutions for high profile enterprise Accenture clients in Australia and across the region.  

A highly experienced and proven team leader, responsibilities will include owning and directing Accenture Service Now teams engaged in bid/proposal responses.  

  • Develop working relationship with internal Sales and Client Account Leads
  • Support pre-sales meetings with prospective and existing clients
  • Leverage and adapt existing assets for new opportunities
  • Build working relationships with clients
  • Provide an interface between the sales and technical teams
  • Defining strategic solutions and tactical implementation approaches to support client needs
  • Supporting sales calls and performing detailed scoping engagements
  • Owning detailed project effort estimates and associated resource plans
  • Producing scoping outputs such as Statements of Work and Solution Designs
  • Mentoring and supporting the delivery team performing scoping activities, and reviewing their outputs
  • Ensure solution delivery is consistent with the initial project vision and objectives
  • Ensure full knowledge transfer to delivery team is complete
  • Identify subsequent areas for solution enhancement and expansion
  • Other project delivery roles from time to time as required
  • Input into the team’s standard processes and deliverables
  • Maintain their knowledge of ServiceNow product development
  • Develop a product specialization in selected third party products
  • Actively contribute to Online Communities and forums for ServiceNow
  • Other activities as directed by management or as required by operational needs.

Skills Requirement:

  • 8+ years of consulting experience preferred; executive level sales support experience in consulting/professional services
  • Advanced experience with ServiceNow and/or experience with other ESM software in a similar role (5+ years in similar role based on level)
  • ServiceNow Certifications
  • Proven consulting experience and leading solution definition for enterprise clients
  • Exposure to pre-sales activities, including detailed project planning and effort estimation activities
  • Strong leadership and workshop facilitation skills
  • Stakeholder management at senior levels
  • Excellent presentation, verbal communication and written English skills
  • Able to travel as per business needs

Preferred Skills:

  • MBA, BSc/BA IT or Computer Science, or equivalent related experience
  • Experience in related application development, such as C Sharp beneficial
  • Demonstrable success in Business Process Management/Automation projects
  • ITSM Experience: Incident, Problem, Change Management, Knowledge, Service Request Management, Configuration, Asset and Event Management

About Accenture


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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