Skip to main content Skip to Footer

Job Listing

Customer & Channel Consultant

Job Location: Melbourne

Regional Description: Australia

Job Number: 00622583


- Job description

Your career in Accenture Products

Customer & Channel Consultant 

Do you want to help the world’s best-known brands?

Join us to address their most complex issues

As an experienced professional, your market-leading industry, management and technology-consulting expertise will help clients navigate their landscape. You'll provide the critical solutions that improve their performance and deliver better outcomes for their consumers.

Accenture Products Group

Our Products Group brings together people with first-class consultancy skills and specialist industry expertise. You will develop a career working across a range of industries including legal, retail, consumer goods and services, automotive, infrastructure and travel.  To join us here you’ll need the sharp thinking to solve complex business problems and provide deep industry insight and technological know-how on a global level. The scope of the role, exposure to clients and cutting-edge technologies will provide an ideal platform to develop your consulting career.

Consulting professionals within Customer & Channel (C&C) apply customer experience driven deep strategy development and digital solution design skills to partner with our clients on their most critical digital and customer C-Suite issues. We help our clients target and deliver value by levering digital capabilities to deliver differentiating sales & customer experiences at scale, working from strategy development through to design and execution; and including development of long-term partnering models supporting or operating digital capabilities. We partner with our digital ecosystem partners to bring the most optimum solutions to our clients.

Role Requirements

A professional at this position level within Accenture has the following responsibilities:
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.  
  • Understands the strategic direction set by senior management as it relates to team goals. 
  • Uses considerable judgment to determine solution and seeks guidance on complex problems.  
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
  • Determines methods and procedures on new assignments with guidance.  
  • Decisions often impact the team in which they reside. 
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


  • Experience in Customer Experience Design; Digital Marketing Technology; Analytics & CRM. 
  • Experience in software tools that support above items is preferred (not necessary) (e.g. Salesforce, Adobe, major CRM packages, digital marketing tools).
  • Experience within the Retail and/or Consumer Good & Services Sectors 
  • 3 to 6 years of experience
  • Business qualification including MBA useful and highly valued
  • Consideration will be given to candidates who hold equivalent qualifications
  • Experience in Alcohol/Beverage industry would be highly regarded
About Accenture

At Accenture, we can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career.

As a leading professional services company with more than 449,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations.

As part of a global diverse workforce you will help organisations across every industry imaginable improve the way they work. Join us and let challenging, interesting and enjoyable work become part of daily life.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Find a job

Start your search here: Enter job title, skill, experience level or city

Join the Accenture Talent Connection

This is a network of professionals who are interested in challenging, rewarding opportunities offered by Accenture. The Accenture Talent Connection is easy to join and is open to anyone who is interested in discovering more about what we do, how we do it and what makes us different.