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Interactive Lead

Job Location: Brisbane

Regional Description: Australia

Job Number: 00559141


- Job description

Working closely with our government and health clients with are looking for professionals design, build and implement citizen experience platforms, technologies and solutions.
Your key responsibilities would typically include:
  • Responsible for client solution strategy - defining the solution using leading concepts and technologies to provide a differentiated government focused offering in the marketplaces.
  • Providing digital functionality and technology expertise to support design and implementation of key technology platforms such as:
    • e-Commerce platforms such as Hybris, Oracle ATG, Demandware etc.
    • Adobe Experience Manager (AEM), Adobe CQ5 or similar WCM platforms such as Sitecore, SDL, Liferay, Alfresco, Oracle WCM, etc..
  • Understanding of emerging interactive technologies including Chatbots, Alexia. Google Home, Artificial Intelligence (Machine Learning) in the context of government and citizen experience including is desirable but not mandatory. 
  • Driving and supporting new business opportunities, including managing a pipeline of new  business opportunities for the Interactive areas.
  • Providing functional and technology expertise to support the architecture, design and implementation of standard interactive and
  • Managing senior client stakeholder expectations and third party vendors
  • Coordinating within the organisation to interlock with Accenture digital including working with third parties such as creative and digital agencies
  • Interacting with client and Accenture management and senior management levels, providing subject matter expert and solution advisory support along with effort and resourcing estimations for potential / proposed work.
  • Interstate travel may be required
Basic Qualifications:
  • Must be Australian Citizen 
  • Minimum Bachelor’s degree
  • 8+ years’ experience in citizen and/or customer experience solutions in a Government and/or Health context Industry expertise is a must.
  • 2-3 years’ experience selling (including pre-sales solution architecture and design support) & delivering Interactive solutions     
  • Experience managing the full delivery lifecycle of large, complex technology solutions
  • Extensive experience implementing standard Experience platforms such as AEM, SiteCore, Drupal and eCommerce Platforms.
  • Deep experience managing clients, their expectations and translating business issues to outcomes (in the context of client interaction)
  • Any knowledge of Design Thinking and use of techniques such as ethnographic research will be highly regarded but not essential to be successful in this role.
  • Professional Skill requirements;
  • Managing senior client stakeholders and their expectations
  • Planning, solution-ing and estimating delivery work
  • Leading on-shore, near-shore and off-shore teams
  • Running multiple parallel projects
  • Driving forward delivery of high quality work on-time and on-budget.
  • Thought leadership in Customer Experience domain area
  • Developing and driving strategy/direction and skills of members within a Interactive practice
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.


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