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ServiceNow Solution Architect

Job Location: Sydney

Regional Description: Australia

Job Number: 00526760


- Job description

Your career in Accenture Operations


ServiceNow Solution Architect


Are you a dynamic thinker passionate about improving systems? 


Join a team that’s driving change


Do you want to help companies and governments improve their operations each and every day? By working closely with our clients your mission will be to improve effectiveness, efficiency and customer experience by leveraging new innovations, new technology and new operations. If you are an innovator, we can help you exceed your career aspirations by joining a team that truly drives change.


Accenture Operations


Within Accenture Operations you will make solutions real and deliver business outcomes. We help clients become more successful by helping them improve their systems and effectiveness. We are constantly innovating and generating new ideas with the goal of helping clients identify the technologies and operations they need to differentiate and win in the marketplace. 


Job Description: 


As an Accenture Service Now Solution Architect you will be working with internal Sales and Client Account Leads to scope, develop and pitch opportunities and innovative strategic Service Now based solutions for high profile enterprise Accenture clients in Australia and across the region.  


A highly experienced and proven team leader, responsibilities will include owning and directing Accenture Service Now teams engaged in bid/proposal responses.  


This role is also open in Sydney and Canberra

  • Develop working relationship with internal Sales and Client Account Leads
  • Support pre-sales meetings with prospective and existing clients
  • Leverage and adapt existing assets for new opportunities
  • Build working relationships with clients
  • Provide an interface between the sales and technical teams
  • Defining strategic solutions and tactical implementation approaches to support client needs
  • Supporting sales calls and performing detailed scoping engagements
  • Owning detailed project effort estimates and associated resource plans
  • Producing scoping outputs such as Statements of Work and Solution Designs
  • Mentoring and supporting the delivery team performing scoping activities, and reviewing their outputs
  • Ensure solution delivery is consistent with the initial project vision and objectives
  • Ensure full knowledge transfer to delivery team is complete
  • Identify subsequent areas for solution enhancement and expansion
  • Other project delivery roles from time to time as required
  • Input into the team’s standard processes and deliverables
  • Maintain their knowledge of ServiceNow product development
  • Develop a product specialization in selected third party products
  • Actively contribute to Online Communities and forums for ServiceNow
  • Other activities as directed by management or as required by operational needs.

Basic Qualifications:

  • 8+ years of consulting experience preferred; executive level sales support experience in consulting/professional services
  • Advanced experience with ServiceNow and/or experience with other ESM software in a similar role (5+ years in similar role based on level)
  • Servicenow Certifications

Preferred Skills:

  • MBA, BSc/BA IT or Computer Science, or equivalent related experience
  • Experience in related application development, such as C Sharp beneficial
  • Demonstrable success in Business Process Management/Automation projects
  • ITSM Experience: Incident, Problem, Change Management, Knowledge, Service Request Management, Configuration, Asset and Event Management

Professional Skill Requirements

  • Proven consulting experience and leading solution definition for enterprise clients
  • Exposure to pre-sales activities, including detailed project planning and effort estimation activities
  • Strong leadership and workshop facilitation skills
  • Stakeholder management at senior levels
  • Excellent presentation, verbal communication and written English skills
  • Able to travel as per business needs

Other Requirements (i.e., travel, overtime %): 

  • Roles are available in Sydney, Canberra or Melbourne– some travel will be required
  • Unsocial hours may need to be worked to support the needs of project schedules
  • To support security clearance requirements, applicants for Canberra based roles must be Australian Citizen.

About Accenture


At Accenture, we can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career.


As a leading professional services company with more than 411,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations.


As part of a global diverse workforce you will help organisations across every industry imaginable improve the way they work. Join us and let challenging, interesting and enjoyable work become part of daily life.


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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