Are you a dynamic thinker passionate about improving systems?
Join a team that’s driving change
Do you want to help companies and governments improve their operations each and every day? By working closely with our clients your mission will be to improve effectiveness, efficiency and customer experience by leveraging new innovations, new technology and new operations. If you are an innovator, we can help you exceed your career aspirations by joining a team that truly drives change.
Within Accenture Operations you will make solutions real and deliver business outcomes. We help clients become more successful by helping them improve their systems and effectiveness. We are constantly innovating and generating new ideas with the goal of helping clients identify the technologies and operations they need to differentiate and win in the marketplace.
Operations Delivery Leads work as trusted client advisors, bringing together Accenture’s expertise and thought leadership to shape solutions that help our clients’ deliver their most critical business outcomes. They bring together the right Accenture team to drive profitable delivery, influence the client’s strategy, expand Accenture’s footprint, and ensure sustainable account growth.
The Operations Delivery Lead is the primary owner of the client relationship for all Operations services Accenture provides, and manages the delivery of Accenture’s commitments as defined in the contract.
The Operations Delivery Lead is responsible for strategically positioning Accenture for growth, supporting the financial management of the account (P&L), and for assuring quality by managing key risks and issues related to the services provided.
The Operations Delivery Lead also acts as point of contact for resolution and escalation with the client and internally within Accenture. They will also liaise with the Client Account Lead (CAL) and leadership within the onshore and offshore Service Delivery teams who reside within Accenture’s Global Delivery Network (GDN).
Key responsibilities would include:
Develop and grow long-term key client relationships, and deliver high levels of client satisfaction
Support the operational management and financial performance of the contract
Lead and develop the client account team
Grow Accenture’s Operations business. Meet or exceed client account growth targets
Increase/drive market & internal awareness of targeted offerings & products.
Comply with Accenture sales methodology. Maintain sales pipeline accuracy
Contribute to a positive work environment that influences high employee engagement and supports Accenture’s retention and diversity targets
Create actionable performance achievement plans for self (and others as appropriate) that include succession plans, capability development (team skills building), and contributions to knowledge sharing etc.