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Accenture Operations - Service Management Infrastructure Consultant

Job Location: Sydney

Regional Description: Australia

Job Number: 00418682


- Job description

Join Accenture and help transform leading organisations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Our IT Service Management professionals help our clients to transform the way they provide their IT services to the business through service excellence. We are looking for passionate and talented resources with interest, skills and experience across a range of service management processes and technologies, to support the design and delivery of Infrastructure projects bringing technology and business benefits to our clients.
Responsibilities may include:
Candidates will demonstrate skills in service management process, architecture and technologies. The individual should also demonstrate business effectiveness skills such as service management strategy, operating model, process maturity assessment and defining roadmap for process and tool implementation. This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to:
  • Service Management Architecture and Planning
  • Service Optimisation
  • Service Integration and Management
  • Service Desk Implementation
  • ITIL process assessment, design and implementation
  • Software Licence Management
  • Service Management tool architecture, design and implementation
Candidates will demonstrate skills in IT operations with a focus on the people, process and tools which enable IT Operations. The individual should also demonstrate technical acumen for designing relevant and efficient solutions to meet client goals and align with industry best practices. The candidate should have certification and deep experience in ITIL V3. During client engagements responsibilities will include assisting with scoping, pricing and identifying resources supporting the engagement.
Candidates should demonstrate experience in the following areas:
  • Service management consulting
  • Service management maturity assessment
  • Service management process design and implementation
  • Service management operating model design and implementation
  • Service management tool strategy, architecture, design and implementation
  • Software asset management
  • Service management analytics
  • Service operations review and stabilisation
  • Service integration and management (SIAM) operating model, process design and tool implementation
  • Service catalogue design and implementation
  • ServiceNow design, implementation and service delivery
  • Service desk transformation and service delivery
  • Project management
  • Infrastructure service delivery
Basic Qualifications:
  • Minimum Bachelor's Degree
  • Minimum 3 years’ experience in service management consulting and delivery
  • Ability to articulate design, operational and technical issues to both technical and non-technical audiences
  • Ability to express complex concepts, issues and ideas into various media; proposals, white papers, presentations, architecture and process designs
  • Ability to meet travel requirements, when applicable
  • Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and/or monitoring
  • Highly prefer candidates with relevant industry or technology certifications: ITIL v3, COBIT, ServiceNow, BMC
Professional Skill Requirements:
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Ability to manage multiple engagements and conflicting priorities
Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.
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