Unlock the full potential of the digital evolution
Customers form a positive or negative opinion before they even have a live interaction with your representative. Never before has analyzing online behavior been more critical—over the Web, on mobile devices and with a service representative.
With Web Recording and Replay you can see exactly what your customers see and experience when interacting with your web site. Web Recording and Replay enables viewing, Google-like searching, reporting and analysis of all static and dynamic content, system errors, images and anything else your customers encounter. Using free text search and reporting, business users can create reports and view customer journeys on-demand in just seconds, bringing new levels of accessibility to marketing, sales support and other stakeholders—driving both conversions and customer satisfaction.