Shaping responsible business

Find out how we’re using innovative, responsible and sustainable solutions to address pressing societal and environmental challenges.

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Doing business responsibly

Advancing sustainability

Being a responsible business means doing our part to protect the planet. We are continually innovating to improve our sustainability performance—and we encourage our suppliers and clients to do the same.

Taking climate action

Our science-based target reflects our commitment to reduce our absolute greenhouse gas emissions 11% by 2025 against our 2016 baseline

Assessing and reducing environmental impact

100% ISO®14001 Environmental Management System-certified globally—evidence of our commitment to integrate environmental practices into our operations

Driving supplier sustainability

More than 74% of our suppliers disclosed their targets, and more than 80% disclosed their actions toward emissions reduction

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Empowering our people

Achieving gender equality

We’re committed to achieving a gender-balanced workforce globally and growing the percentage of women managing directors to 25% by the end of 2025. Read more.

Creating an environment of belonging

People will always be the most essential part of our business. We’re fostering an inclusive culture and supporting engaging employee experiences. Read more.

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Fostering an ethical culture

We act with integrity, transparency and inclusion in the way we do business and in the business we do. It’s not only the right approach, but it protects our people, our company and our clients.

Exploring ethics with our chatbot

We use our intelligent technology to empower a more responsible workforce—meet the chatbot that makes ethics simple. Read more.

Using AI responsibly

We have established an artificial intelligence-specific code of ethics and business values and have developed a blueprint for companies looking to embrace a Responsible AI operating model. Read more.

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"When businesses serve their clients, people and society with purpose and a commitment to responsible innovation, there is a benefit to all: trust."


Laurence Morvan

Chief of Staff – Office of the CEO & Corporate Social Responsibility Officer

Enabling supplier inclusion and diversity

We have developed 144 small, medium and diverse suppliers through our Diverse Supplier Development Program (DSDP)—with the goal of 170 graduates by 2020.

With our help, Nancy Williams, DSDP graduate and Tier 1 supplier, partnered with Byron Dickson of MicroFresh, also a DSDP graduate, to launch WeFresh, an award-winning technology that prevents the growth of odor causing microorganisms.

More about corporate citizenship

Corporate Citizenship Report 2018: Improving the Way the World Works and Lives
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