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M&E Registrations Associate Manager - Meetings and Events
Buenos Aires
Job No. r00265341
Full-time - Hybrid
Descripción De La Posición
Job Summary:
We are seeking a seasoned leader who is organized, detail-oriented, and a proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, leading a global website builder team, coordinating team meetings, and ensuring smooth running of Meetings and Events operations. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently. This is a global role so the working hours will be hybrid to accommodate all the geographies.
Roles & Responsibilities:
- Supports 3+ High+ events at one time with consistent and quality customer support
- Approve PTO and assign back up support based on availability
- Consults on M&E technology options for events with new Event Owners
- Delivers continuous improvement of service delivery
- Final Billing and close out for M&E Registration Team with Finance
- Forecast and Analyze Teams Workload additional services, support and accommodate new business and processes
- Manages customer service issues/escalations (2nd Point of Contact)
- Strategic goals of team's growth, training, services and support
- Support new features to enhance customer offerings within the Cvent Platform such as new virtual features, Attendee Hub / Event App and more
- Team member promotions and raises
- Team member yearly and mid-year reviews, yearly goals, yearly trainings
Requisitos
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Professional & Technical Skills:
- Experience with Cvent platform will be a huge plus.
- 8+ years supporting M&E Registration sites under the following skills and responsibilities
- Accuracy in the completion of assigned tasks, team processes and standard operating procedures
- Ability to communicate effectively and support customers from various countries and time zones.
- Comfortable speaking with customers in our universal business language; English
- Excellent customer service
- Excellent time management skills
- Ability to problem solve customer and team issues
- Multi-tasker
- Excellent Written and Verbal Communications
- Excellent Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel)
- Ability to work independently
- Self-starter for continued education on technology
- Accenture Knowledge (Organization understanding)
- Cvent Event Management Advanced, Attendee Hub / Event App, required
- Knowledge of onsite event technology
- Event planning experience, required
- Familiarity with Microsoft Teams, required
- Management experience, required
- Project Management experience, required
- Experience with Cvent, required
- Familiarity with HTML, a plus
Additional Information:
- The ideal candidate will possess a strong educational background in Cvent or a related technology.
- This position is based at our Gurugram office.
