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Comms & Media – Telecom OSS Transformation Consultant
Buenos Aires
Job No. r00239848
Full-time - Remote
Descripción De La Posición
Explore an Exciting Career at Accenture
Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?
Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment.
- Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers.
- Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.
From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:
- Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients.
- Support or lead innovation transformation programs and process enablement for our clients.
- Develop assets & point-of-view (POV) or white papers for use by the team and larger community.
- Support or lead proposals, business development for global clients as an expert for a specific domain area in coordination with other team members.
- Experience to engage with stakeholders independently.
- Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.
- Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives.
- Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams.
Requisitos
Must-Have
- Graduated of Telecommunications Engineer, Electronic Engineer, Software/Systems Engineer or similar.
- Excellent proficiency in English: oral, written and reading.
- Experience to design and document business processes and functional requirements for OSS feature enhancements/modernization, ensuring alignment with business goals and objectives
- Well versed with Agile methodologies with experience on Confluence and Jira, Azure Devops or similar apps.
- Experience of delivering projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, Identification of AI/OPS/service assurance use cases, NOC/SOC processes etc.
- Good understanding on Network Operation Analytics - AI based Service Assurance use cases to drive business/operations benefits
- Good understanding of OSS tools ecosystem like: ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue planet, Cramer or similar.
- Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
- Strong analytical, problem-solving skills and good communication skills
- Excellent presentation making and excel skills
Good to have.
- Ability to ensure & plan delivery timelines by identifying essential capabilities & resources as per business requirements
- Good understanding of creating value driver trees to breakdown into value components of business objectives and value driver
- Working knowledge of Automation across RPA/Artificial Intelligence/Machine Learning/GenAI, etc.
- Ability to document and visualize As-Is and To-Be processes on tools like Visio, Draw.io etc.
- Experience of leading go-to-market initiatives, generating opportunities through market prospecting and compelling sales presentations
- Proven experience in business analysis leveraging requirement gathering techniques to conduct in-depth assessments of OSS applications/capabilities (i.e. Inventory management, Performance Management, Service Activation, Service Assurance etc.), data, and processes to identify gaps and propose effective solutions utilizing industry best practices
- MBA or rich relevant industry experience
- Certifications related to Forum- eTOM, ITIL, CBAP, SAFe or similar
- Proficiency in data analysis and visualization tools to extract insights from network data.