Skip to main content Skip to footer

Descripción De La Posición

The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams.  To work in a high performing centralized environment aiding virtual customers. 

Deliver Workplace services within agreed time, quality, and cost.

Key accountabilities:

  • Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain
  • Experience working in workplace related tools or process is an added advantage.
  • Demonstrated, well-developed verbal and written communication skills;  Customer-oriented; seeks solutions that will provide value to end-user
  • Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
  • Document transactions according to established process documentation and/or as required based on business requirement.  Enhance and improve operational workflow and performance.
  • Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
  • Resolve discrepancies and/or disputes according to established processes and policies.
  • Track, monitor and complete transactions from request to payment. 
  • Raise or escalate transactions that are inaccurate and/or aging.
  • Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
  • Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact.
  • Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
  • Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
  • Learns new applications, technologies, and skills through intensive hands-on experience.
  • Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis.

    Requisitos

    Skills and Experience:

    • Graduate or equivalent. 4-5 years’ experience in yrs   shared service / processing experience or workforce management or related domains
    • Knowledge of space utilization and facilities management.
    • Knowledge of supervisory practices and principles.
    • Possess excellent communication skills, both written and verbal
    • Convincing/negotiation skills
    • Maintain a focus on Customer service.
    • MS Excel skills
    • Reporting
    • Power BI
    • Data analyst

    La vida en Accenture

    La vida en Accenture

    Da lo mejor de vos cada día, en un ambiente de trabajo que te ayude a generar innovación en todo lo que hagas.

    Capacitación y desarrollo

    Dedicá tiempo a capacitarte y aprender en todo momento, utilizando nuestros centros de aprendizaje regionales, nuestros connected classrooms, cursos online y learning boards.

    Más información sobre Accenture

    Nuestra experiencia

    Conocé cómo adoptamos el poder del cambio para crear valor y éxito compartido para nuestros clientes, personas, accionistas, socios y comunidades.

    Nuestros profesionales

    Desde entry levels hasta líderes, en todos los segmentos comerciales e industriales, conocé a nuestra gente y cómo aprovecha la tecnología para marcar la diferencia, todos los días.

    Sigamos en contacto

    Sumate a nuestro equipo

    Busca posiciones abiertas que se ajusten a tus habilidades e intereses. Buscamos gente apasionada, curiosa, creativa, orientada a soluciones y que trabaje en equipo.

    Mantente al día

    Mantente informado con sugerencias de carrera, percepciones internas y perspectivas líderes en la industria ofrecidas por las personas que trabajan aquí, que puedes poner en práctica hoy.

    Sigamos en contacto

    Recibe alertas de empleo, las últimas noticias y sugerencias adecuadas a tus preferencias. Infórmate sobre las oportunidades interesantes y gratificantes que te esperan.