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Learning Delivery Analyst - Europe Support
Buenos Aires
Job No. r00180040
Full-time
Descripción De La Posición
Key Responsibilities Include:
- Accountable for establishing, developing, and maintaining customer relationships
- Translate high level requirements received into detailed training delivery plans for low-medium complexity programs
- Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules
- Work with lead on delivery strategy at a course level to ensure that it can be delivered within client parameters
- Prepare course delivery budgets and corresponding tuition rates and communicates to gain approval from customer
- Support their lead in the annual/quarterly delivery planning process
- Monitor the progress of the session setup and plan the logistics for the session
- Communicate, escalate, and resolve program, course, and training session issues (curriculum, financial, faculty, participant, logistics) with lead and client
- Develop deep understanding of the customer’s business objectives and expectations for the Program
- Provides session evaluation reports and recommendations for continuous improvements after sessions are completed
Other Responsibilities include:
- Contribute to the overall leadership and vitality of the Delivery organization
- Foster use of best practices and encourage Delivery team innovations
- Liaison with other teams outside of Delivery as needed
Requisitos
Basic Qualifications:
- Minimum of 2 years of experience within the Learning Delivery organization planning and delivering sessions
- Minimum of 2 years of experience working in a global service delivery environment
- English: Upper Intermediate
- Available for Europe time zone (mandatory)
Preferred Skills:
- Good understanding of the Accenture Learning delivery environment and delivery requirements
- Excellent project management skills
- Good communication (written and oral) and interpersonal skills
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to quickly identify issues and risks and provide recommendations.
- Strong organizational skills and an ability to multi-task
- Attention to accuracy and quality
- Ability to prioritize
- Able to work and leverage a shared services environment
- Proven ability to collaborate with a global audience and has multi-cultural awareness.
- Proven ability to develop and maintain strong client relationships
