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ASOC Response Analyst
Buenos Aires
Job No. r00174125
Full-time
Descripción De La Posición
Team Description
Accenture’s Cyber Incident Response Team (CIRT) monitors the cyber threat landscape, coordinates prevention, detection, and corrective activities, and manages vulnerabilities and incidents. Within this organization, is the Accenture Security Operations Center (ASOC). The ASOC is the mainline triage team for any potential security incident reported through the ASOC hotline, a self-report tool, or various other channels. By following a set process, the triage team is responsible for collecting initial relevant details, determining the type of security incident, and escalating accordingly. The team works closely with other functions within CIRT to handle incidents. ASOC is also responsible for coordinating with numerous other teams who are involved with conducting follow-up investigations to such incidents.
Responsibilities
- Triage ASOC related inquiries appropriately and in accordance with the team’s defined processes.
- You will be responsible for triaging all cases and handling less complex cases to completion.
- Liaise with different functions within CIRT to gather information including Investigations, Infrastructure, Data Loss Prevention, and Cyber Threat Intelligence.
- Coordinate with various teams during the escalation process, including Technology Support teams, Legal teams, HR, Communications, Physical Security, and other teams as defined in the escalation process.
- Handle with urgency and accuracy all reported incidents. Follow-up on all open incidents daily.
- Update incidents in tracking database with appropriate case details in a timely manner.
- Perform incident accuracy checks within Incident Tracking database and update details when necessary.
- Coordinate with other teams to perform corrective actions as required.
- Have a willingness to grow and take on more challenging incidents that may require additional investigation.
- Adapt to continuous process improvements and change requests as needed.
- Have strong communication skills; attention to detail and accuracy of information is paramount.
Requisitos
Basic Qualifications
- Bachelor’s degree or equivalent experience
- Basic IT Security Architecture knowledge
- Understanding of computer hardware / operating systems
- Ability to manipulate data using MS Excel
Professional skills
- Above average problem-solving skills
- Very strong sense of ethics/values – ability to handle confidential investigations with discretion
- Excellent organizational skills
- Strong verbal and written communication skills
- Capacity to work independently and within a team environment
- Ability to multi-task and prioritize workload with minimal supervision
Preferred Skills
- Security+ certification
- Other industry relevant certifications (ie, GCIH)
- Experience working in Information Security domain
- Experience in Information Technology or Computer Science (i.e., workstation or server support experience)
