Sales & Pricing Performance - Demand Management - Specialist

Sales & Pricing Performance provides end-to-end sales and pricing effectiveness, sales operations, and analytics services.  S&PP partners with teams around the world to deliver insights, improve acumen and win profitable deals.  S&PP Pursuit Services partners with sales teams to win more business through a compelling and differentiated end-to-end pursuit experience.

Primary responsibilities include: 

• Works closely with senior Demand Management team members to apply principles of prioritization and re-prioritization for the Market Unit and triage requests accordingly
• Develops understanding of Pursuit Services service offerings and help educate customers on the value that S&PP can add to their pursuit development efforts
• Build and maintain customer relationships to enhance customer experience; understand our customer, our offerings, and S&PP Pursuit services people to provide “smart staffing” 
• Reviews new requests in myPursuitServices queue and initiates scoping calls with clients to better understand their needs and align them with service catalogue offerings
• Smart staffing to align the appropriate service offerings, skills, and bandwidth with client’s needs
• Actions internal scope change requests (staffing modification requests)
• Ensures accurate data including fields such as demand notes, dates, service levels, and other key information within the myPursuitServices tool
• Provides demand management coverage to other MUs as needed – e.g. PTO, volume management 
• Provides inputs to process improvement, standardization, and cost efficiency 
• Provides link (if appropriate) to deal-specific MS Team or SharePoint solution
• Works with senior demand leadership to manage the forecast and assignments to provide a balance for team members and enable them to take PTO, training, etc. without causing a disruption in service to customers