Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Murex Datamart Reporting
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Murex Datamart Reporting.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience in monitoring and maintaining business-critical applications to ensure high availability.
- Ability to interpret and analyze data reports to support decision-making processes.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Familiarity with software lifecycle and incident management practices.
Additional Information:
- The candidate should have minimum 2 years of experience in Murex Datamart Reporting.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
Bhubaneswar
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