Descripción De La Posición

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries--including 89 of the FORTUNE 100, and governments around the world. Our Corporate Functions people offer the essential expertise that enables our more than 336,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.

Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.


Job Summary

Serve as a key organizational entity contact for guidance, support, and expertise on operations processes and tools, helping teams to execute business processes more efficiently and manoeuvre accurately through the approval process. Individual will dedicate 100% of time to one or more Client Service Groups. 

Key Responsibilities

  • Provide process and tool support for one or more of the following:
  • Provide training to client teams and entity leadership.
  • Analyze, maintain and ensure accuracy of data within the operations systems according to established guidelines and as needed for system changes. 
  • Share process knowledge and expertise during meetings.
  • Distribute pipeline reports and other pipeline maintenance queries to maintain pipeline accuracy.
  • Liaison with CFM/Finance around the ‘booking process’. 
  • Execute processes as directed and help maintain up to date process documentation.
  • Identify process issues and suggest improvements/solutions.
  • Provide absence coverage for team as needed
  • Address customer requests. Escalate as appropriate.
  • Support implementation of process and/or tool changes within the organizational entity.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time to this job.




  • Relevant studies/qualifications preferred (business/executive administrative would be an advantage)

  • Must be fluent in English (oral & written)

Work experience

  • Typically has minimum of 2+ years of experience
  • It is preferred understanding of the sales operations processes and tools (MMS) 

Work Requirements

  • Candidates must be able to support/mirror core business working hours for the OU in which the CSG resides. There is also a need for flexibility around working BA public holidays with time balanced out/compensated for on regular work days.
  • May be required to occasionally travel 
  • May be required to occasionally attend out of normal working hours conference calls 
  • May be required to occasionally work outside normally defined schedule to accommodate business priorities and/or schedules. 
  • Excellent oral and written communications skills (in English)
  • Accuracy and attention to details; prioritizes and plans work activities
  • Analytical skills; collect, researches, and interprets data
  • Proficient in Microsoft Excel 
  • May be required to occasionally work from home
  • Excellent oral and written communications skills (in English)

Knowledge and skills requirements

  • Excellent oral and written communications skills (in English)
  • Accuracy and attention to details; prioritizes and plans work activities
  • Analytical skills; collect, researches, and interprets data
  • Proficient in Microsoft Excel 
  • Working knowledge of other Microsoft applications (e.g., Word, PowerPoint, Internet Explorer, Outlook)
  • Basic knowledge of Quality Management processes and policies 
  • Understanding of Sales/Opportunity Management process preferred
  • Proficiency in Manage MySales (MMS) application preferred
  • Understanding of basic finance concepts
  • Ability to work under virtual supervision and guidance
  • Good facilitation and team-building skills

What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place.  

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.

Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos. Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.

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