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IT Problem Management Associate

Lugar de trabajo: Buenos Aires

Regional Description: Argentina

Número de la posición: 00623533


- Descripción de la posición

Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. The Problem Coordinator will work to ensure that the root cause of service interruptions is found in a timely manner and actions are taken to prevent reoccurrences. Some of the responsibilities of the Problem Coordinator are Ensuring effectiveness and quality of Problem Management process. Identifying, assigning, and agreeing timelines for o Investigation of Problems o Error identification o Resolution o Risks related to Problems Tracking all the Problems from recording till closure Providing an effective coordination with other departments to help the Problem Resolution Team in the analysis and resolution of Problems Ensuring that the Root Cause analysis are documented in a structured format Ensuring that the Proactive Data analysis is carried out for identifying the potential Problems Providing inputs to Change Management for prioritization and impact analysis Monitor all the key performance targets of the process Ensuring timely update of Knowledge base The overall Problem Management process begins with the identification of a problem due to a service interruption and continues through problem logging, classification, tracking, problem analysis, establishment of a Known Error, and problem resolution.
Excluding skill English Advance Nice to have skills Network infrastructure knowledge, ITIL foundations or intermediate certifications, IT Service Management experience, IT process management.

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