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OSE Cross Operations Manager

Lugar de trabajo: Buenos Aires

Regional Description: Argentina

Número de la posición: 00605433

APLICAR GUARDAR VACANTE

- Descripción de la posición

 
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries--including 89 of the FORTUNE 100, and governments around the world. Our Corporate Functions people offer the essential expertise that enables our more than 336,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable
Job Description:
 
The OSE Cross Operations Manager is accountable for coordination of cross team operational activities and integration across Accenture’s ERP production support teams, process teams, and the business to ensure effective delivery of Operations Support for the Enterprise (OSE).  Key responsibilities include initiative coordination, issue management,  budget planning and management, people management, tool management, and continuous improvement of end state production support processes.
 
Key Responsibilities
• Manage cross-process/team operations
- Participate in all Production Operations meetings as overall Business Representative; identify issues/barriers in service delivery; articulate recommendations and resolutions directly or formulate appropriate OSE leadership response
- Design and execute operational reports for management that present program status, operational efficiencies, and issues and drive decision-making
- Work with finance support to manage the program budget for OSE teams including coordination of annual targeting/planning and quarterly forecasting processes as well as monthly variance reporting and issue resolution
- Coordinate initiatives and the resolution of issues with cross-process impacts to current functionality.  Establish working groups, develop and manage workplans, prepare, present and implement recommendations
- Coordinate with CIO product management to execute continuous improvement of the production support process and tools for incident management, SIR management, Close management, Archiving management, and Release management
- Provide support for the overall OSE Governance Process.  Coordinate meetings, schedules and agendas for all ERP committees including the Release Steering, Process Lead Councils, as well as the SAP and OSE Townhall meetings
- Own and maintain the Accenture Support Business Process Support tile.  Work with CIO and business owners/customers to manage Accenture Support releases, suggest enhancements, etc.
- Manage operational documentation including contact lists, distribution lists, organization charts, surveys, and production support documentation
 
•Oversee Service Level Agreements including yearly reviews and maintenance and ongoing metric and scorecard reporting (Service Management). 
- Monitor team performance against these via metrics, measures and status (i.e, time to resolve incidents).  Ensure stakeholders’ interests are addressed.
- Conduct operational assessments across teams to identify inefficiencies and launch improvements to processes and procedures
- Manage touch-points and integration with CIO product management to oversee continuous improvement of the CIO, OSE, and Process team production support process and tools for incident management, SIR management and Enhancement management.
- Lead team that maintains inquiry process and tools to meet evolving requirements for SAP production support teams
Basic Qualifications
•  University degree
Advanced level of English (Oral/Written)
 
Type of Experience

Skills & Work Experience 

Must have: 

• 5-7 years relevant experience

• Understanding of Accenture-specific SAP Functionality

• Accenture Business Acumen   

• Problem Solving    

• Business Operations     

• Business Strategy Formulation  

• Big Picture Thinking    

• Facilitation     

• Financial Analysis    

• Human Performance and Organization Design

• Policy Management    

• Project Management    

 

Good to have: 

SAP S/4 Hana and BW Application Knowledge

 

Technical and personal skills

Relationships

• Reports to: OSE Change Enablement Lead

• Supervises: OSE Cross Operations Associate Manager, OSE Cross Operations Analyst

• External Relationships: Other Business Process Leads, Business Leads, Business Owners, Capability Managers (CIO), Application Product Management (CIO), Global HR, Internal Controls, OSE Information Security Architect, and OSE Business Data Architect

Qualifications

• Education: Undergraduate Degree

• Recommended Certifications, Licenses, etc.: N/A

• Work Experience: 5-7 years of relevant experience

Knowledge and Skills Requirements

Technical Skills            

• SAP R/3 and BW Application Knowledge      

Business Skills            

• Scope of Accenture-specific SAP Functionality   

• Accenture Business Acumen       

• Problem Solving          

• Business Operations          

• Business Strategy Formulation       

• Big Picture Thinking         

• Facilitation             

• Financial Analysis          

• Human Performance and Organization Design   

• Policy Management         

• Project Management

 
Professional Skill Requirements
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership and management skills
 
What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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