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Knowledge Services Lead

Lugar de trabajo: Buenos Aires

Regional Description: Argentina

Número de la posición: 00545473

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- Descripción de la posición

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 
Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries--including 89 of the FORTUNE 100, and governments around the world.
 
Role Overview
 
The Chief Knowledge Officer (CKO) is responsible for enhancing the performance of client teams by catalyzing the practice’s successful pursuit of business opportunities, speed to market and overall competitiveness using collective knowledge & expertise of the firm. The Knowledge Services (KS) organization ensures easy access of knowledge and expertise to our practitioners globally, as part of how Accenture delivers value. The goal is to programmatically embed Accenture’s collective knowledge into every deliverable as the ultimate way to create value for our clients, employees and the firm.
 
The KS is run as cross-functional program, with a strong prejudice toward user centered design for both technology and processes.  The CKO aim is to deliver on promise of “sharing economy of knowledge” by bringing suppliers and consumers of knowledge together effectively for mutual benefit.
 
The CKO partners with the Business leadership to manage organizational knowledge as a strategic asset.  The CKO helps leadership maximize the returns on investment in knowledge (people, processes and intellectual capital), exploit their intangible assets (know-how, patents, customer relationships), repeat successes, share best practices, improve innovation, and avoid knowledge loss after organizational restructuring. The role requires working with global Knowledge leaders to develop cohesive, integrated, end-to-end methods and enablers driving greater effectiveness & efficiency.
 
The CKO is responsible to drive overall vision and set a comprehensive knowledge management strategy to ensure knowledge and technology drive the overall business objectives The CKO is a visionary and helps translate it into action, to consider emerging technologies while focusing on delivering results. The role has responsible to identify, create, and execute investments, ensuring all resources in the assigned areas are aligned and equipped to implement the strategy. 
 
The scope of this job typically includes envisioning, creating, managing and directing the dissemination of offerings, assets and intellectual capital; understanding knowledge management gaps; identifying best ways to ensure the availability and up-take of knowledge assets required to effectively sell and deliver offerings and assets. The CKO will mentor and supervise the Knowledge Management & Delivery and Process Innovation & Technology teams helping them achieve high performance in their roles and directing their efforts within their positions.
 
Key Responsibilities
 
This role adheres with the career level guidelines and includes some or all the following key responsibilities.
 
Overall:
 
  • Develop & Execute KM Strategy
    • Define the overall knowledge strategy of Accenture (across all businesses) to ensure alignment with business strategy and needs
    • Maximize the return on investment in knowledge, exploit intangible assets, and repeat successes
    • Gain insights on our competitors and leaders in other industries to constantly improve effectiveness & efficiency
    • Ensure the Knowledge Management & Delivery and Process Innovation & Technology teams are aligned with company’s plans and initiatives by working with them to gain an understanding of their current processes and drive strategic, proactive and innovative improvements
 
  • Stakeholder Management
    • Orchestrates KS governance & steering committee with Stakeholders from each business area.
    • Conduct KM Strategy and Visioning workshops for DTE leadership across the globe.
    • Act as the organization’s representative in the marketplace to share innovative, service excellence capabilities to build the Knowledge Services team of the future.
    • Maintains strong relationship with CIO, CN leadership, Consulting Infrastructure leadership team, KMS and other partner organizations.
 
  • User Experience
    • Apply the fundamental characteristics of Design Thinking – experimental, collaborative, human-centered, and optimistic – to KM initiatives
    • Employ fast-fail techniques to experiment with user experience and make changes at speed to meet the ever-raising user expectations in digital world led by GAFA and like.
 
  • KM Processes
    • KS is responsible for connecting people to knowledge, focusing on essential knowledge management activities such as: managing intellectual property, curating project experiences, capturing and connecting expertise, sustaining networks within and across teams, and enabling the leverage of third-party content.
    • Undertake new initiatives like Taxonomy redesign, accessing secured content that improve access to knowledge
    • Develop and maintain relationships with business leaders to understand their requirements and solve for that
    • Identify synergies and opportunities across the Consulting Infrastructure teams to take coherent actions for compounding results.
    • Develop process to improve community engagement & collaboration to drive participation to exchange tacit knowledge and best practices across practice.
 
  • Intellectual Property Management     
    • Support cross-team projects related to improving how we manage intellectual property
    • Provide direction and ensure KM organization deliver on GDPR expectations, client agreements and protect client confidentiality.
 
  • Technology Infrastructure
    • Articulate knowledge architecture in the new, foster innovation; and pilot new ideas, partnering with “Innovation Architecture” teams
    • Develop an ecosystem of external providers for knowledge management
    • Make buy/ build decisions for development and deployment of technology platform
    • Lead initiatives (with CIO and other providers) to re-engineer and improve existing knowledge infrastructure; identify and oversee the technology initiatives required to support the firm's long-term knowledge management objectives
 
  • Adoption, Measurement & Improvement       
    • Champion knowledge sharing & partner with business leaders to bring needed shifts in culture of contribution & reuse
    • Partner with Learning organization to develop customized KS learning aids and communications strategies to build awareness of the knowledge capabilities, initiatives and programs available to the organization
    • Increase awareness of outcomes & impact, both internally to KS and with key stakeholders
    • Establishes data driven approach to drive knowledge management to desired outcomes
 
  • People Management  
    • Lead the global knowledge Management & Delivery team & Process, Innovation & Technology teams.
    • Build & manage relationships with internal partner organizations globally to effectively deliver on the KS vision.
    • Build a collaborative culture (and regular forums) across various business dimensions in the large KS team (& partner orgs) working across diverse business dimensions to exchange tacit knowledge and best practices.
    • Be an effective Team Leader to assigned Team Members, participating in Performance Achievement processes, coaching and development
 
  • Business Operations:
    • Plan, forecast, manage, and own knowledge management budget and oversee its effective utilization
 
In setting the objectives for this role, the Consulting Innovation and Knowledge Director (Tracey Seward) should be selected as the objectives reviewer and will be the primary individual supplying input into the performance management process.
Requirements:
  • 15+ years content expertise in knowledge management
  • 8+ years’ experience in managing large teams (150+)
  • Understanding of new technologies and tools in Knowledge Management
  • Preferred 10+ years with Accenture (solid understanding of organization model, leadership roles) or working with a major consulting organization
Skills and Proficiency Expectations
Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries.
To see definitions of these skills, download the Global Skills List.
 

Requirements:

·       15+ years content expertise in knowledge management

·       8+ years’ experience in managing large teams (150+)

·       Understanding of new technologies and tools in Knowledge Management

·       Preferred 10+ years with Accenture (solid understanding of organization model, leadership roles) or working with a major consulting organization

 

 

Skills and Proficiency Expectations

Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries.

To see definitions of these skills, download the Global Skills List.

 

 

Reporting Structure

 

The role reports into Consulting Innovation & Knowledge Managing Director. Knowledge Management & Delivery and Process Innovation & Technology teams report into this role.

 

What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place.

 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


 


 
 

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