While The Fund’s mainframe pension-management system had served pensioners in Finland well for many years, it had become increasingly expensive to maintain and was unable to adequately support retirees’ requests for more efficient services and better access to electronic service channels.
The Fund wanted to replace its aging systems with one that would allow it to reduce its total cost of ownership, introduce faster and more flexible pension-related processes, and provide its pensioners the consistent services and better online experiences they deserved.
The Fund believed that a Microsoft-based solution would best meet its needs for flexibility, usability and interoperability.
The Fund knew, however, that such a system would need to be highly customized to deliver the functionality and services its pensioners demanded.
Ultimately, The Seafarer’s Fund selected Accenture as its integrator of choice. Several factors influenced this decision, including Accenture’s deep skills in systems integration and its strong record of helping other Finnish pension organizations develop the pension-related processes and IT infrastructures that enable high performance.
Also important was Accenture’s alliance with Avanade—an Accenture majority-owned company dedicated to helping clients maximize returns on their Microsoft investments.
The value of Accenture and Avanade’s collaboration was demonstrated early on, when the joint team developed a prototype of the new Microsoft-based pension system.