NTV is the first private operator to manage a high-speed rail network in Italy and the first operator globally to use the Alstom AGV train, with a rail speed of 575 km per hour. In April 2012, NTV launched its passenger transportation services on the Rome to Milan route with the brand Italo. With 50 daily departures, a fleet of 25 AGV trains links all major Italian cities on high-speed lines.
NTV needed a robust IT platform to achieve superior customer service shaped on an understanding of the habits, preferences and travel experience of passengers. To help achieve these goals, NTV turned to Accenture based on our experience in working with major European rail companies.
Accenture helped NTV establish efficient business operations while enhancing travelers’ experience.