Accenture worked with Marriott for over 15 years to develop the most sophisticated shared services capability for Finance and Accounting in the hospitality industry.
Looking to lower costs and streamline processes, Marriott began exploring the possibilities to work in a new way in 1995. The company was pursuing a centralized accounting system for Marriott operations. Yet property types and brands had nothing near this level of sophistication.
Each had their own finance and accounting staff using different technology systems and following different policies and procedures—most of which were highly manual and labor-intensive. The company was looking for ways to further enable a global growth agenda while making ownership more attractive.