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CLIENT CASE STUDY


Leading Asian Banking Group: Building a New HR foundation with Oracle

Accenture helped a Leading Asian Banking Group standardize and globalize its HR processes by implementing Oracle PeopleSoft 9.2 and managing the associated change management challenges.

Overview

After a series of acquisitions, a Leading Asian Banking Group needed to standardize its HR processes across multiple countries in which it operates and update its HR technology. Accenture helped implement Oracle PeopleSoft 9.2 for the bank’s HR systems, which has established better integration between core functions in the bank (including Finance, Risk and Payroll) as well as establishing standardized global processes across all business units and geographies. The bank’s transformed HR capability led to more efficient and consistent global HR processes, a reduced cost of ownership, greater payroll accuracy, and extended use of cost-effective and responsive self-service options for its employees. The transformation provides an enhanced level of HR support to support the bank’s growth strategy across the Asia-Pacific region and more effectively manages technology costs.

Client profile
This Leading Asian Banking Group is one of the largest banks in its region, providing a wide range of financial and insurance services.

Opportunity

Following a series of acquisitions, the bank had inconsistent HR processes across its locations, disparate sources of information and an ineffective system for its global HR function. This led to varying levels of information quality as well as sometimes conflicting data on its people. As a consequence, the bank was not able to make sufficiently informed decisions about its people or organizational needs on a strategic level. In combination with this, the aging HR technology was no longer able to provide the enhanced level of support to global operations, and was becoming a barrier to the bank’s broader growth strategy.

Solution

With its Oracle experience and industry expertise, Accenture managed all phases of this enterprise-wide initiative to help support the bank’s growth strategy across Asia. Accenture utilized its Indian Delivery Center for design, build and test activities, which accounted for approximately 50 percent of the project effort. The initiative saw the bank’s HR system built on a single instance of Oracle PeopleSoft 9.2 technology, which allowed for better integration between core functions in the bank (including Finance, Risk and Payroll) and established standardized global processes across all business units and geographies. Through the implementation of a Single Employee Identifier, the use of common language in tools and processes and the design of a consistent workforce architecture across the enterprise, the bank now had a single source of truth for all people related data. This enabled the bank to use new analytic tools, such as Oracle Business Intelligence for Enterprises (OBIEE) to effectively analyze workforce needs and act strategically across its organization.

Results

The initiative provides a single, consistent way to perform key HR processes in which the bank operates. The bank’s transformed HR capability allows better visibility into its workforce, which will help it act upon its ambitious growth strategies and more effectively support its employees. Additionally, the upgraded HR system led to more efficient and consistent global HR processes, a reduced cost of ownership, greater payroll accuracy and extended use of cost-effective and responsive self-service options for employees.