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CLIENT CASE STUDY


Centralized testing organization at global professional services firm

Helped reduce technology costs while increasing customer satisfaction through faster time-to-market and higher quality products and services. 

Overview

A global professional services firm turned to Accenture for help in reducing technology costs while increasing customer satisfaction through faster time-to-market and higher quality products and services.

The client is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital.

Accenture helped the company to assess its existing testing practices and capabilities as well as develop a plan for a centralized testing organization.


Opportunity

In an effort to reduce technology costs while increasing customer satisfaction through faster time-to-market and higher quality products and services, the organization sought to:

  • Examine its product testing practices and capabilities.

  • Define and develop a strategy for a Testing Center of Excellence.

  • Identify key opportunities for improvement.

  • Obtain an independent testing assessment across several critical testing capabilities including requirements gathering, testing methodology, environment and tools, and operating model structure.

Solution

Accenture helped the client address these requirements by:

  • Conducting an end-to-end review of the insurer’s testing capabilities through structured interviews, workshops and by gathering relevant data to highlight both quantitative and qualitative findings.

  • Leveraging teams from Accenture’s Test Services and IT Strategy and Transformation Practice.

  • Bringing key assets to the project including Accenture’s IT Capability Maturity Model and Test Assessment Framework with its focus on 15 individual test areas.

Results

This initiative helped the client develop a plan for a centralized testing organization or testing center of excellence, with the end goal of:

  • Reduced project costs.

  • Consistent quality across all projects.

  • Increased speed-to-market for new products and services.

Increased speed-to-market for new products and services.