To ensure optimum safety, reliability and cost effectiveness, GRTgaz delivers natural gas to clients directly connected to its transmission network. Major customers include industrial users, power plants that use natural gas to produce electricity, public distribution networks, and neighboring transmission networks.
The company’s customer relationship management (CRM), metering, billing and invoicing applications are critical to secure their revenues while taking into account the new regulations every year. However, GRTgaz was facing challenges in maintaining and testing its business-critical applications. Key issues included high IT costs due to use of physical data center infrastructure for part-time testing, low availability of testing environments, poor service levels, and inefficiency when provisioning new environments.
The scope included 15 applications across CRM, metering, billing and invoicing functions.
To reduce IT infrastructure spend and improve service levels, Accenture proposed moving GRTgaz’s testing environments from the company’s data center to public cloud hosted on the Accenture Cloud Platform (ACP)—a centralized management control framework for brokering, orchestrating, managing, and governing enterprise cloud solutions.
The Accenture team implemented the cloud solution using its Global Delivery Network—with resources from the Delivery Center in Nantes, France, collaborating with experienced ACP professionals from the US.