The client is a leading global pharmaceutical company. It develops, manufactures and markets prescription medications, vaccines and other health and consumer care products.
The client was looking to:
Increase operational efficiency
Reduce IT operations and maintenance costs
Improve its market position by expanding its presence in emerging markets
Focus on applying analytics-driven insights to become more customer-centric
Invest in its research and development (R&D) pipeline to drive innovation.
It decided to transform its IT operations by adopting a managed services model. The new model was expected to drive various benefits, including cost savings, greater accountability and service consistency, improved client centricity and better quality.
To implement this new model, the client sought help from a service provider with a strong application outsourcing (AO) managed service delivery model and proven delivery track record.