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EMC Global IT: Transforming Business Processes Through Platform Migration

Read how Accenture worked with EMC Global IT to migrate its IT platform and isolate specific business processes to create and sustain market differentiation.


Industry analysts consistently rank EMC® as a leader in its field. With the cloud playing an increasingly important role across all industries, EMC’s business has grown rapidly, powered by its commitment to innovation and delivering critical business services to a fast growing and diversifying customer base. Today EMC is a thriving US$21.7 billion global business with expanding products, services, operations and customers across the globe.

Business Challenge

EMC’s IT systems and business processes that were built for a simpler business model in the past needed to transform to accommodate the new realities of the business and lay a strong foundation for future growth.

Consequently, EMC’s leadership decided to transform EMC’s global manufacturing, supply chain, finance, procurement and master data management processes and business functions to an entirely new IT platform, based on SAP. The program, called Propel, was launched in 2010 as the largest ever IT transformation in the company’s history. However, EMC soon recognized that their migration decision entailed much more than a technology challenge.

Key objectives of the new solution included:

  • Reducing or eliminating the need for extensive customization.
  • Identifying processes that could take advantage of SAP’s standard functionality.
  • Isolating the specific business processes that differentiated EMC in the marketplace.
  • Establishing ongoing training and support to driving sustainable business improvement.
  • Assessing and redesigning business processes in order to gain maximum efficiencies and effectiveness from the new platform.

How We Helped

Accenture helped EMC ensure an agile approach to deployment, thus preparing business users for new releases and ensuring business readiness and user acceptance as the program progressed. Accenture also helped support the effective communication of how the change would progress, securing executive buy-in and commitment throughout the transformation journey.

Achieving comprehensive adoption for the new platform throughout the business was critical. Accenture helped to identify and capture 57 end-to-end scenarios that the new platform would impact and created a complete picture of the business areas and locations where testing and training were needed to make sure that the go-live target would be achieved.

To help drive the necessary change, Accenture and EMC developed a business enablement network that consisted of more than 500 people from EMC, and Accenture’s team of more than 250, working for more than two years across a wide variety of areas in order to ensure an on time go-live and that users around the global business would be ready. That meant taking all the steps required to provide over 1,000 of EMC’s people around the world with training in more than 100 courses that were essential to drive the skills required for the use of the new platform and achieve the desired business benefits.

In addition, ongoing training and support is vital to driving sustainable business improvement. Accordingly, Accenture has helped EMC deliver global support from Propel experts and super users in the platform from eight global support centers providing 24/7 access.

High Performance Delivered

Unprecedented in its scale and scope, the Propel program has successfully achieved an astonishing transformation to a very ambitious timetable. The benefits are already being seen in the agility, flexibility and scalability that the new platform delivers.

With EMC’s business continuing to develop around the word, its new business systems have to be able to meet both immediate and longer term needs. That’s been achieved with a five-fold increase in scalability, a greater than 150 percent increase in performance and a twenty-fold increase in integration throughput.

Furthermore, moving to a wholly new platform that makes greater use of SAP standard

functionality has enabled EMC to retire 65 legacy applications and remove the need for costly customization to support specific business processes. The system is now available as a single global instance across 316 sites around the world with over 40,000 end users.

The standardization and efficiency created means that EMC has already made major savings. Ten million dollars was saved at go-live and the new approach to improving will see costs savings rise over time. The agility and power of the new platform will ensure that EMC is able to continue its incredible journey of innovation, which will see it helping more customers to harness the power of the cloud to drive their own organizations into the future.

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