Public service organizations worldwide have a rapidly growing body of increasingly detailed data about the regions they serve. However, this information is often not shared among departments, nor is it applied to improve government services.
Organizational silos have meant that projects proceed on a piecemeal, department-by-department basis. If there were a cross-departmental view of projects that involve streets, sanitation and utility repairs, for example, government could collaborate more effectively to save money and minimize disruption to residents.
With such a cross-functional perspective in mind, Chicago turned to Accenture for help in identifying high-value projects and creating a road map for moving forward with big data analytics.
Download the full case study [PDF, 311 KB]
Government leaders in Chicago are proving that it is possible to improve government productivity by using advanced tools to derive insight from growing sources of information.
The City of Chicago sought ways to use big data and government analytics to improve service delivery. Accenture conducted an in-depth study of municipal organizations, along with their data sources and systems. The result was a roadmap of initiatives targeting issues ranging from data governance and data quality, to new approaches to apply analytics for improved government productivity.
Cracking the Code
Data is the currency of the digital economy. Accenture helps organizations crack the code on how to drive real business transformation through analytics.
Chicago’s director of analytics asked Accenture to review data and analytics practices across three functional areas: water, transportation and the geographical information systems (GIS) department that serves multiple other departments.
Accenture set out to gain a thorough understanding of the state of information management. Accenture created an inventory of data sources and systems, and identified issues pertaining to systems integration and data governance. The team also identified capability gaps that hindered potential gains through analytics. Accenture suggested pilot projects and shaped the road map for moving forward.
Accenture’s road map outlined ways to move from reactive responses to insight-driven approaches enabled through analytics. Specific recommendations included:
Strengthening data governance to improve storing of key data, sharing of information, and to prevent duplication and rework.
Creating a citywide system to make optimal use of expensive assets, and to improve coordination of efforts across city departments.
Focusing more intensely on data acquisition, integration and deployment.
Defining data services for GIS to maximize the value of city-specific data.
Designing user-friendly visualization tools to enable more effective communication of challenges and priorities.
The road map has enabled the City of Chicago to explore opportunities to boost government productivity and deliver public service for the future with the help of analytics.
Download the PDF to read the full case study [PDF , 311Kb]