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CLIENT CASE STUDY


Canadian chartered bank: Optimizing Salesforce implementation

Accenture helps maintain Salesforce implementation with higher delivery certainty and resource stabilization across lines of business.

Overview

As the bank wants to extract more value from its implementation of Salesforce.com, it is seeking a higher level of delivery certainty and stabilization of resources, reducing the effort needed to hire and maintain skilled resources. Accenture is helping the client prioritize support across three lines of business with a common pool of resources that will be cross-trained. Accenture provides deep Salesforce.com experience, in a cost-effective blended offshore and onshore team, plus industry experience that can support the existing platform and easily scale up or down for future deployments. Successful installation of governance processes and structure will help the bank to support 1,000 business users in a challenging environment.

SOLUTION

Accenture is helping the bank prioritize support for the three different lines of business, with a common pool of resources cross-trained to optimize effectiveness. The bank is being supported as it transitions knowledge from the current service providers, reducing risk in the migration process. Accenture is also providing deep experience with the Salesforce.com platform, in a cost-effective blended offshore and onshore team providing industry experience that can support the existing platform and easily scale up or down for future deployments. In addition, Accenture is available to assist in longer-term strategic initiatives regarding Salesforce.com, providing consulting resources as needed.

RESULTS

Accenture has worked with the bank's experts to establish a high performing team, to support the bank and develop trust with continued success. The required governance processes and structure have been put in place to support approximately 1,000 business users in a challenging environment.