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Digital platforms consulting

We help federal agencies accelerate transformation and lower costs by designing and delivering scalable, user-centric digital platforms.

"As the #1 partner for Salesforce, ServiceNow, Pega & Microsoft, our robust capabilities help connect design, strategy, operations and technology to deliver transformative platform solutions for federal clients."

— AARON JACKSON, Digital Platforms Lead

About us

Our vision is to transform the Federal landscape by delivering more effective services to citizens and employees using digital platforms. We are committed to building solutions that align with our clients’ goal, regardless of the selected platform. Our strategic alliances with software vendors allow us to rapidly innovate as global implementation leaders.

The Accenture Federal Services Digital Platforms capability currently focuses on five market-leading platforms: Salesforce, ServiceNow, Microsoft Biz Apps, Pega and Appian. Each platform is built on highly flexible, scalable and secure cloud-based technology that enable agencies to rapidly solve business problems with clicks over code. Within the Digital Platforms capability, we create and foster centers of excellence that guide clients through their digital transformation journey. Our centers of excellence are a combination of our strategy and extensive technical experience that help standardize solutioning, delivery and innovation.

What we do

Accelerate value with Platform Elevation Lab (PEL)

Our PEL develops accelerators, prototypes, and proofs-of-concept to fuel innovation, accelerate time to value, and engage our ecosystems.

Transform citizen and employee experiences

We combine our human-centered design methods with platforms solutions to help agencies build transformative, digital experiences.

Design technology with Digital Platforms Designers

We have a dedicated team of digital platform designers to design intuitive, 508-compliant experiences with a configuration-first mentality.

Scale digital transformation with the best talent

We offer the largest network of skilled and certified professionals across the digital platforms’ ecosystem to help scale your digital transformation.

Drive collaborative solutions across the ecosystem

Our practice brings collaborative expertise ranging from business analysis and experience design, to development and governance.

How we work

Industrialization for scale

We provide the tools, frameworks, best practices, and scale to help agencies implement digital service factories that power their transformation.

Platform design

We tailor human-centered design thinking methods with dedicated Platform Designers, creating customer experiences with a configuration-first approach.

Agile and rapid prototyping

We use agile methods and rapid prototyping to iteratively test new solutions and features that improve user experience, adoption, and time-to-impact.

What we think

Cyber

Growing zero trust security with an XDR strategy

Learn what zero trust security is and how, paired with an XDR strategy, this approach can stay ahead of federal cybersecurity threats.
Digital Government Innovation

Trailblazers in action

Several federal agencies are transforming the customer experience to create more value and deliver more impact.

Federal Viewpoints blog

Where future meets federal. Viewpoints on making change matter.

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Business of Government

Accelerating refugee resettlement with modern case management

Modern case management enables greater security, flexibility, and interoperability. Learn how the Sponsor Circles Program saw success with this approach.

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Digital Government

Exploring a new future for federal grants management

The three building blocks of modern federal grants management are digital platforms, human-centered design, and process analytics.

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Federal IT Modernization

Rethinking agile product management in federal government

Effective agile product management helps federal agencies better meet the long-term needs of their organization and customers.

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Join the team

Whether you’re a strategic thinker, a digital innovator, or a business problem solver, you'll find an exciting career path on the leading edge — doing work that matters and helping federal agencies transform the way government works.

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News

Case studies

Accenture Federal Services

Connectivity for all

Making eligibility verification a breeze.
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Accenture Federal Services

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.
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Digital Government Innovation

Scaling contact tracing to keep employees safe

NASA deploys a modern unified application for COVID contact tracing, enabling thousands of employees and contractors to return to work safely.
READ MORE

Our leaders

Aaron Jackson

Senior Managing Director – Accenture Federal Services, Technology Growth Platform Lead
LinkedIn

Amy Giovannucci

Managing Director – Accenture Federal Services, Digital Platforms Lead
Linkedin

Stephen Hurley

Managing Director – Accenture Federal Services, Digital Platforms Growth Lead
LinkedIn

Jessica Bannasch

Director – Accenture Federal Services, Digital Platforms Solution & Technology Lead
LinkedIn

Bree Ryback

Senior Manager – Accenture Federal Services, Digital Platforms Marketing & Ecosystems Lead
LinkedIn

Jason Lupuloff

Senior Manager – Accenture Federal Services, Digital Platforms Elevation Lab Director
LinkedIn

Lisa Denmark

Senior Manager – Accenture Federal Services, Digital Platforms, ServiceNow Federal Lead
LinkedIn

Capabilities

In addition to the capabilities linked below, we also specialize in bringing the power of Appian and Microsoft Power Platforms to our federal clients.

ServiceNow federal consulting services

As the top-ranked ServiceNow solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects.

Salesforce federal consulting services

We’re the leading Salesforce Alliance Partner in the world with deep platform expertise and tailored solutions to meet federal clients’ complex needs.

Pega federal consulting services

As Pega’s Partner of the Year for seven straight years, we help federal clients capitalize on the platform’s potential for digital transformation.

Federal digital service center

We help reduce complexity and guide the digital modernization process by providing a centralized hub for technology management and governance.