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CAPABILITY


State of Texas: Department of Information Resources

Accenture contracted with the Texas Department of Information Resources (DIR) to offer creative, deliverables-based IT solutions (DBITS) to DIR customers in a variety of different classifications.

Overview

DBITS: Deliverables-Based IT Services Contract DIR-SDD-2043

DIR Contract Number
DIR-SDD-2043

Accenture has a DBITS contract with the Texas Department of Information Resources. The relationship is part of the DIR Cooperative Contracts program.

Contact Information

To obtain a quote, place a purchase order with, or seek warranty information with Accenture for services under the Deliverables-based Information Technology Services (DBITS) contract, please contact:

Thomas Pettit, Senior Managing Director
Accenture
1501 South MoPac Ste 300
Austin, TX 78746
Phone # +1 972-896-0155
Fax # +1 469-665-2587
Email: Thomas.Pettit@Accenture.com

Service Specifications

Application Maintenance and Support

Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

Project Management

Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in Table 3-45 of the PMBOK® Guide, Third Edition or most recent.

Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools or using Vendor’s own proprietary tools and processes to manage a project.

Technology Upgrade

Migration and Transformation

Definition: Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

Information Technology Assessments and Planning

Definition: IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Tactical planning may require that actionable plans and roadmaps be provided.

Examples of included services: IT assessments, including enterprise architecture; staff knowledge, skills and abilities (KSAs) assessments; and strategic and tactical planning.

Contract Pricing
Customers purchasing services under this Contract negotiate pricing directly with Accenture in accordance with the Customer’s Statement of Work.

Information Technology

Assessments and Planning

Definition: IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Tactical planning may require that actionable plans and roadmaps be provided.

Examples of included services: IT assessments, including enterprise architecture; staff knowledge, skills and abilities (KSAs) assessments; and strategic and tactical planning.

Contract Pricing
Customers purchasing services under this Contract negotiate pricing directly with Accenture in accordance with the Customer’s Statement of Work.

Instructions for Obtaining Quotes and Placing Purchase Orders
When a DIR Customer identifies a need for deliverables-based services within one of the technology categories the following process takes place:

Instructions for Obtaining Quotes and Placing Purchase Orders
When a DIR Customer identifies a need for deliverables-based services within one of the technology categories the following process takes place:

SOW Submission

1. Customer drafts an initial Statement of Work (SOW) that may be sent to one or more Vendors for that category. Each SOW, which should be unique and distinct for each project, must describe the deliverables, the acceptance criteria and the service levels. For further clarification of the kind of the minimum requirements expected when describing deliverables, acceptance criteria and service levels, download the sample SOW template [PDF, 55KB]

2. The selected Vendor and Customer then work together to complete the SOW and negotiate pricing in accordance with the SOW. Customer also has the discretion to evaluate responses from other Vendors during this process.

3. Once both sides negotiate and agree, project requirements and pricing are memorialized by a final SOW that is signed by the authorized representative of both parties. The value of any one SOW may not exceed $10 million, including all renewals, extensions and change orders.

4. Customer issues a purchase order (PO) based on the negotiated specifications in accordance with the SOW, and Vendor begins work upon receipt of PO. Vendor then invoices Customer.

SOWs can be sent in a variety of ways: via email, fax or regular mail.

DIR Cooperative Contracts
Accenture offers software and technical services via contract with DIR under its DIR Cooperative Contracts. For more information on the DIR program, please visit the DIR Cooperative Contracts program website.