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CAPABILITY


Claims

Read how Accenture offers a wide range of solutions, toolsets and methodologies that have been proven to improve claims performance.

Overview

Insurers aiming for high performance in their claims operations will need to adopt a new vision of claims—a digitalized, data-driven function that seeks to reduce claims expenses, better identify fraudulent activity and provide a more personalized, customer-centric experience.

Accenture has strong alliances with the leading claims software providers, including our Premier Platinum alliance partnership with Duck Creek Technologies and our participation in Guidewire's PartnerConnect™ program. We combine these world-class claims platforms with our deep understanding of the insurance marketplace, industry-leading management consulting expertise, advanced analytics, and proven toolsets and methodologies. This enables us to help insurers transform their claims operations and deliver predictable outcomes with measurable results.

Why Accenture

The claims assets that Accenture brings to insurers have been honed through years of proven industry and solution implementation experience. 

Coupled with powerful new advanced analytics, the Accenture claims platform can be used to streamline the claims settlement process, identify fraudulent activity and optimize staffing and resources.

Migration to the new platform can be facilitated by the Accenture Insurance Data Migration Factory. This unique facility has been responsible for the accurate and timely migration of more than 60 million insurance records, ensuring that insurers can focus on their top line results while experts manage the complex migration of customer and claim data.

Accenture offers a flexible approach to deal structures, and our willingness to share risk helps ensure successful and measureable outcomes.

Specific Services

Accenture provides a full spectrum of offerings “from idea through execution” that enable insurers to achieve rapid and sustainable performance improvements in claims.

Given the range of offerings, our clients have a high degree of flexibility in how they can work with Accenture. This ranges from a short analytical effort in a specific function, to a longer-term business process outsourcing arrangement where Accenture processes claims-related transactions on your behalf. The services include the following:

Strategy and management consulting

  • Claims transformation business case and roadmap development

  • Claims strategic planning

Process enhancement and organizational design

  • Lean Six Sigma, process redesign

  • Activity-based costing, claims data analysis, and claims segmentation

  • Organization structure, job redesign, footprint analysis and migration planning

Custom build/technology

  • .NET/J2EE development of claims-specific functions

Managed services/application outsourcing

  • Hosted applications

  • Application development and maintenance outsourcing

Claims business process outsourcing

  • Accenture's Global Delivery Network provides support for FNOL, end-to-end adjudication, claims business processing and specific functions (e.g. subrogation and actuarial analysis).

Accenture Learning

  • Curriculum development and delivery for claims professionals. High-performance insurers know the ability to develop and support their workforce is a critical differentiator for long-term success. We help you acquire and enhance that ability. We manage learning as a business by aligning business strategy to performance management and learning investments.

Systems Integration

Duck Creek Technologies
Accenture fosters a cooperative relationship with Duck Creek Technologies that has flourished over the years. Duck Creek Technologies remains Accenture’s preferred insurance software to help clients worldwide transform their businesses. And Accenture, with its proven experience manifested through hundreds of successful systems integration implementations for clients of all sizes, prevails as the Premier Platinum Partner of Duck Creek Technologies.

The Duck Creek Suite comprises billing, claims, policy and rating software that can be delivered on-premise or accessed via the cloud through Duck Creek On-Demand, a differentiated Software as a Service model. Its claims software utilizes the latest digital and data technology to provide seamless customer and business interactions to respond quickly and effectively throughout the loss report process.

Together, Accenture and Duck Creek Technologies deliver an unparalleled software platform that harnesses advanced digital, data and cloud technology to optimize near- and long-term outcomes. Through our partnership, insurers worldwide will have the industry knowledge and insurance software expertise to meet today’s demands and prepare for tomorrow’s opportunities.

Guidewire consulting services
Accenture is one of the world's most experienced and capable implementation, integration and support services partners for Guidewire’s core operations, data and analytics, and digital engagement solutions. We are a member of the Guidewire PartnerConnect™ global network and a Consulting “Select” alliance partner for Guidewire products.

Accenture has delivered more than 200,000 hours of Guidewire services to multiple clients around the world, offering P&C insurers unrivalled integration experience as well as an ability to scale our services for regional and global projects. This adds up to an unmatched track record in helping insurers to drive business transformation using Guidewire software.

We combine Guidewire's advanced insurance technology platform with our industry expertise, industrialized tools, best-practice frameworks and leading systems integration capabilities to enable P&C insurers to adapt and succeed in a time of rapid industry change. We work with insurers not only to maximize the benefits of Guidewire software, but also to drive innovation and enhance the customer experience using the latest analytics, digital marketing, mobile, cloud and social media solutions.