PERSPECTIVES
Top 10 public service leader quotes of 2016
Learn what public service leaders had to say in this look back at the past year.
READ 2016’S TOP QUOTES
HIGHLIGHTS
Top 10 public service headlines for 2016
See what stories were top of mind in public service during the last year.
READ THE YEAR’S TOP STORIES
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Trading Places: How customs agencies must secure trade in the digital world
Trade is going digital; find out how customs agencies must adapt to a new set of stakeholders. -
5 ways government agencies can prepare for cybercrime
How can public sector organizations manage digital risks? -
Digital policing powered by analytics: Actionable public safety insights
Big data is disrupting all that we do. With a scalable analytics platform, police agencies can stay one step ahead of crime. -
Video analytics: Public safety solutions to make the most of camera investments
Video analytics can support and enhance the traditional use of CCTV as both a proactive and reactive public safety tool. -
The Customer Genome—the secret weapon of the last mile delivery war
How anticipatory delivery and personalized services will set a new standard for postal and parcel organizations -
Government as a platform is coming soon to a government near you
Imagine government agencies facilitating collaboration and overseeing public service delivery models that go beyond what we can imagine today. -
Intelligent technologies make their mark on public service
How are intelligent technologies playing a transformative role in enabling public service agencies to meet their key challenges? -
Food, shelter and connectivity: Helping to meet the basic needs of today’s refugees
New research from Accenture and UNHCR underscores the need for connectivity—and identifies three areas crucial to delivering it. -
Engaging today’s nonprofit constituent
Understanding and engaging your constituents in the digital era requires new tools, approaches, priorities and staff capabilities. -
CITIE—Northern Powerhouse analysis of Smart Cities
The latest installment of our CITIE research (from Nesta, Accenture and Future Cities Catapult) finds that greater collaboration between city regions and combined authorities could see a collective Northern Powerhouse region in the United Kingdom join the top tier of global destinations for tech business and entrepreneurism. -
Accenture Technology Vision 2016: Trends for revenue agencies
Discover the 2016 Accenture Technology Vision's five trends to help revenue agencies maximize digital success and develop a culture in which the workforce embraces technological change. -
Differentiating delivery: How to win the eCommerce battle
New trends from the Accenture eTailers research report show key strategies for making eCommerce the engine of growth for delivery organizations. -
Revenue agencies: Mind the generation shift
New Accenture research reveals challenges for revenue agencies on their digital transformation journey. -
People first: The importance of people in defense in the digital age
Defense agencies that embrace digital will put people first. -
People first: The importance of people in border services in the digital age
Border agencies that embrace digital will put people first. -
People first: The importance of people in public safety in the digital age
Public safety agencies that embrace digital will put people first. -
Policing leadership: The high cost of failures in organizational leadership
How to prevent bad things from happening to good police officers -
Body-worn cameras have arrived; Now comes the hard part
Achieving success with well-designed polices, plans, training and technology -
Facing up to the future: Four elements of dynamic, personalized human services
In four steps, human services agencies everywhere can transform their service delivery and meet their customers’ digitally driven demands. -
Going from 2,400 devices to 1 mobile human services agency
The Massachusetts Department of Children and Families offers insight into developing your mobile human services workforce. -
Outsmarting digital opponents
Using public safety technology to confront online threats to national security -
Big ideas for becoming "Best Place to Work"
New research reveals exciting opportunities for public service organizations. Citizens and public service leaders agree: Government can be a great place to start and grow a career. -
Defense enterprise resource planning transformation
Six success factors for defense organizations as outlined by Vice Admiral Keith W. Lippert, United States Navy (Retired) -
Human services in the digital age
Making the most of digital is not just about technology, it's about people too. -
The New CIO Agenda: Evolving for agility in a digital world
Every CIO needs a technology infrastructure—and supporting business processes—that can empower the organization to anticipate and adapt to changes quickly and efficiently. -
Emergent leadership—Turning human services ideas into outcomes
Discover practical insights and inspiration from the 2015 human services summit at Harvard University. -
No-touch or hands-on? Why the pensions workforce can be both
Pension systems can put hands where they are needed most to deliver value for members. Here’s how. -
Digital delivery unpackaged
A guide to establishing a digital delivery capability, based on HM Revenue and Customs and Accenture experience -
Cities ride on government innovation to boost performance
Government innovation, digital and technology adoption are helping build entrepreneurship and growth in high-performing cities of the world. -
Is ownership obsolete? Share your way to government innovation
Governments can use “we” economy models to improve public service efficiency and outcomes. -
The new CIO agenda: Transforming to a digital world
Across businesses and governments, digital disruption and shifting operating models are changing the role of IT. -
Meet the public service growth hackers
Learn how regulatory and licensing agencies must embrace digital channels to drive the economy. -
Three ways federal acquisitions can achieve greater government efficiency
Transforming procurement into a lean, mean, well-oiled machine. -
Rapid, iterative, agile: Adapting defense technology delivery for the digital age
Bite sized versus big bang -
New delivery trends impacting postal and parcel transformation
Latest research shows parcel delivery companies must adapt for empowered, digital consumers to face revenue challenges created by dramatically reduced mail volumes. -
Child welfare caseworkers might be doing the wrong human services job
It’s time to develop a new human services job description–one that frees child welfare caseworkers for the job that they were meant to do. -
Reimagining border management
Border agencies must collaborate and take advantage of digital technologies to manage the security threats of increasing travel and trade. -
Public service technology vision 2015
The 2015 Accenture Technology Vision articulates five trends and what they mean for digital governments seeking to become digital leaders. -
Digital customs agencies: Five trends shaping the future
Find out how customs agencies can adapt to technology changes happening in the supply chain. -
Accenture technology vision for revenue agencies: Five trends shaping the future
Learn how the 2015 Accenture Technology Vision five trends are helping revenue agencies become digital leaders. -
Federal health agencies: Meet your new healthcare consumer (and mission goals)
How federal agencies can seize new opportunities to connect with consumers by broadening services and embracing emerging technologies -
Discover a digital technology vision for a new human services mission
What if human services delivery was more proactive than reactive? See the possibilities for change with a new technology vision. -
Public Safety Summit at Harvard University: Leadership for a new era
Explore insights from public safety leaders to transform policing today, and prepare a vision for the future. -
Go digital for better, faster, cheaper government efficiency
Change the cost equation with citizen-focused, agile digital services. -
Moving past mistrust: Revenue agencies partnering with business to close the VAT gap
Learn how revenue agencies and businesses can move towards a stronger relationship that will help to ease compliance and close the VAT gap. -
Three ways federal acquisitions can achieve greater government efficiency
Transforming procurement into a lean, mean, well-oiled machine -
Discover a digital technology vision for a new human services mission
What if human services delivery was more proactive than reactive? See the possibilities for change with a new technology vision. -
Child welfare caseworkers might be doing the wrong human services job
It’s time to develop a new human services job description—one that frees child welfare caseworkers for the job that they were meant to do.
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future. -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eService -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system. -
Singapore government: Safe City test bed
A public safety solution using video and sensor analytics -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
US Department of Homeland Security: Security management and biometrics
Accenture helps the Department of Homeland Security build a world-class biometrics program for the United States Visitor and Immigrant Status Indicator Technology to better facilitate cross-border travel and trade. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
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Accenture Enterprise Services for Government
Providing new and improved services for citizens through ERP-led government transformation -
Accenture Intelligent Processing Services
Improving tax collection and reducing fraud to maximize revenue compliance -
Accenture Defense Services
Empowering mission critical systems -
Accenture Integrated Social Services
Centering human services delivery on families to realize new outcomes
We do work that matters—helping societies and citizens flourish in a digital world.
Dan London
Group Chief Executive – Health & Public Service
Newsroom
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Accenture report identifies how digital disruption is affecting the global post and parcel industry
Digital disruption is affecting nearly every aspect of the global post and parcel industry, from transforming the customer experience and the upheaval of last-mile delivery services to recruiting and retaining digitally savvy teams and leveraging the intelligence from analytics, according to a new report from Accenture. -
Accenture survey shows Australian citizens want increased access to digital public services
The majority of Australian citizens surveyed by Accenture say they want more digital engagement with government, with more than half (57 percent) stating they are currently dissatisfied with the availability of digital public services. Despite this clear demand for digital services, only one-third of surveyed citizens currently interact with the government digitally. -
Accenture helps Philadelphia Youth Network identify areas of opportunity for out-of-school out-of-work youth
The Philadelphia Youth Network (PYN), on behalf of Project U-Turn, engaged Accenture to develop recommendations for employment pathway models for out-of-school and out-of-work youth aged 18 to 24 in the Philadelphia region. -
Carilion Clinic selects Sagacious Consultants for revenue cycle transformation
Carilion Clinic, a not-for-profit healthcare organization, signed a two-year contract with Sagacious Consultants, recently acquired by Accenture, to support patient engagement by improving the performance of key revenue cycle functions. -
Seattle Police Department selects Accenture to deliver data analytics platform to support police operations and investigations
The Seattle Police Department (SPD) has selected Accenture to design and implement a data analytics platform that will give the Department reliable and rapidly accessible data that will enable it to meet important management and governance objectives and support leadership decision making. -
Accenture selected for organizational design and process modernization consulting services for French public pension fund
Accenture has been selected following a competitive procurement process by ERAFP (Etablissement de Retraite Additionnelle de la Fonction Publique), a public pension fund for French civil servants, to provide management consulting services to support the organization’s development and growth objectives.
Accenture Coverage
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Ger Daly, Global Industry Senior Managing Director - Defense & Public Safety, Accenture
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Salomon Salinas, Managing Director - H&PS Digital Practice & Sustainability at Accenture
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Pallavi Verma, Senior Managing Director and Client Service Group Lead - H&PS State, Provincial and Local at Accenture
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Peter Hutchinson, Managing Director - H&PS State, Provincial and Local at Accenture
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Cyrille Bataller, Managing Director - Emerging Technology at Accenture
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Jody Weis, Senior Manager - Public Safety, Accenture Health & Public Service
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Tim Godwin, Managing Director, Defense & Public Safety, Accenture
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Keir Buckhurst, Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Vishvesh Prabhakar, Managing Director, Accenture - Sustainability
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Jan-Erik Hunn, Senior Managing Director, Global Human Services, Accenture
Accenture Public Service on LinkedIn
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