WELCOME
The UAE has a bold vision for its public authorities. To keep pace with the rising expectations of Emiratis, its government services are challenged to become ever more customer-focused, ever more rigorously monitored, and ever readier to adapt, evolve, and improve.
As the country embarks on a transformation of its e-government channels, it’s rethinking public service delivery for a world in which digital responsiveness and efficiency is increasingly taken for granted.
It’s a complex and ambitious agenda, which Accenture is ready to support every step of the way. We can help you use technology-led innovation to better understand and serve Emiratis’ evolving needs, while creating end-to-end solutions that deliver better outcomes.
Read on for insights into the newest technologies, the biggest ideas, and the latest best practice about making government truly citizen-centric – and creating a prosperous, knowledge-based, and highly productive UAE.
Majid Altuwaijri
Managing Director
Health & Public Service
Middle East
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INSIGHTS
Reworking the revolution
Are you ready to compete as intelligent technology meets human ingenuity to create the future workforce?
Technology Vision 2018:Intelligent enterprise unleashed
Five technology trends transforming society and creatingthe foundation for future enterprise growth.
TRANSFORMING PUBLIC SERVICES
Cities
High performance smart city
WHO WE WORK WITH
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future. -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eService -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system. -
Singapore government: Safe City test bed
A public safety solution using video and sensor analytics -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
US Department of Homeland Security: Security management and biometrics
Accenture helps the Department of Homeland Security build a world-class biometrics program for the United States Visitor and Immigrant Status Indicator Technology to better facilitate cross-border travel and trade. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
IN THE NEWS
NEWSROOM
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Accenture report identifies how digital disruption is affecting the global post and parcel industry
Digital disruption is affecting nearly every aspect of the global post and parcel industry, from transforming the customer experience and the upheaval of last-mile delivery services to recruiting and retaining digitally savvy teams and leveraging the intelligence from analytics, according to a new report from Accenture. -
Accenture survey shows Australian citizens want increased access to digital public services
The majority of Australian citizens surveyed by Accenture say they want more digital engagement with government, with more than half (57 percent) stating they are currently dissatisfied with the availability of digital public services. Despite this clear demand for digital services, only one-third of surveyed citizens currently interact with the government digitally. -
Accenture helps Philadelphia Youth Network identify areas of opportunity for out-of-school out-of-work youth
The Philadelphia Youth Network (PYN), on behalf of Project U-Turn, engaged Accenture to develop recommendations for employment pathway models for out-of-school and out-of-work youth aged 18 to 24 in the Philadelphia region. -
Carilion Clinic selects Sagacious Consultants for revenue cycle transformation
Carilion Clinic, a not-for-profit healthcare organization, signed a two-year contract with Sagacious Consultants, recently acquired by Accenture, to support patient engagement by improving the performance of key revenue cycle functions. -
Seattle Police Department selects Accenture to deliver data analytics platform to support police operations and investigations
The Seattle Police Department (SPD) has selected Accenture to design and implement a data analytics platform that will give the Department reliable and rapidly accessible data that will enable it to meet important management and governance objectives and support leadership decision making. -
Accenture selected for organizational design and process modernization consulting services for French public pension fund
Accenture has been selected following a competitive procurement process by ERAFP (Etablissement de Retraite Additionnelle de la Fonction Publique), a public pension fund for French civil servants, to provide management consulting services to support the organization’s development and growth objectives.
ACCENTURE COVERAGE
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Ger Daly, Global Industry Senior Managing Director - Defense & Public Safety, Accenture
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Salomon Salinas, Managing Director - H&PS Digital Practice & Sustainability at Accenture
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Pallavi Verma, Senior Managing Director and Client Service Group Lead - H&PS State, Provincial and Local at Accenture
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Peter Hutchinson, Managing Director - H&PS State, Provincial and Local at Accenture
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Cyrille Bataller, Managing Director - Emerging Technology at Accenture
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Jody Weis, Senior Manager - Public Safety, Accenture Health & Public Service
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Tim Godwin, Managing Director, Defense & Public Safety, Accenture
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Keir Buckhurst, Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Vishvesh Prabhakar, Managing Director, Accenture - Sustainability
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Jan-Erik Hunn, Senior Managing Director, Global Human Services, Accenture
LATEST BLOGS POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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Social protection through the looking-glass
There is no competition between countries and states when it comes to social protection. -
Skills to succeed - Helping our youth to enter the job market
Designed to assist young people to gain employability skills through an interactive online program – a small contribution to a big issue. -
Prevention is the new black in social services
While social programs are largely enduring, they must adapt to changing social economic times such as increased participation in the labour market, ageing populations and digital disruption. -
What's really powering the future of social protection? The humble database is enabling public trust for human services.
We talk a lot about data, but the future is dependent on how, where and why data is stored, aggregated and distributed. -
Back to school - three practical ideas for quantum technology
Impact and possible applications of this new technology that is poised to transform computing and communications. -
Rocket science, reactive forces and social protection: powering the digital transformation of human services
Newton would be surprised to learn how his third law also applies to digital government and social protection. -
The possibilities of thinking globally when it comes to student data
One of the biggest predicted changes will be how – and how often – students engage with learning. -
Reaching the crossroads of social security with blockchain
Blockchain technology has its own potential—far beyond cryptocurrencies—in helping to secure the information people provide to multiple stakeholders in the social security ecosystem to satisfy eligibility and entitlement requirements. -
Is AI good, and are we good enough for AI?
In any case we must develop the governance that allows us to have confidence in the safety of AI. -
Do we really understand Artificial Intelligence?
Artificial Intelligence promises to change the world – yet the current implementations are substantially constrained and still a long way from replicating human intelligence. -
Active citizenship - Does it matter?
The decline in trust and confidence in public institutions can be linked to the decline in civic engagement,[i] and it’s impacting initiatives to improve social outcomes. -
Unravelling the triple helix: Smart Cities, Economic Development and Innovation
Every city/town needs to find its own unique factor to build and deliver tangible value to citizens. -
Giving everyone the digital keys to the city
Enjoying everything that a city has to offer is a key attraction in urban living. -
Finding the Goldilocks zone for social services in the new world of work
As societies change in the face of digital disruption, traditional models of social protection are no longer fit-for-purpose. -
Emerging it at the frontier: Harnessing four key enablers to transform border services
It’s a compelling vision. To turn it into reality, the DIBP will need a good understanding of several emerging technology trends.
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