Navigating the impact of COVID-19 in life sciences

Turning massive challenges into meaningful change for life sciences companies, HCPs, patients and caregivers.

Many life sciences companies are working and collaborating tirelessly to develop treatments for COVID-19. At the same time, they must also advance the vaccines and treatments in their pipelines that are essential for so many other health issues.

Overcoming challenges in the life sciences industry

As the life sciences industry works, invests and collaborates tirelessly to fast-track testing and treatment for COVID-19, they must also continue to advance their pipelines and rethink ways of bringing treatments to patients- people depend on it.

Empowering life sciences teams to collaborate and work remotely is paramount. In addition, managing supply chain challenges so basic materials can get to clinical trials and patients and ensuring quality and safety in manufacturing is essential.

The COVID-19 pandemic is not just a short-term crisis. It has long-lasting implications for how people work, how we will treat patients and how companies will operate and be viewed in the world. Life sciences companies can redefine their position on the world stage and set a new standard as trusted, valued partners in the healthcare community.

A game-changing new supply chain network

When the pandemic struck, developing and deploying effective and safe vaccines as quickly as possible was a top priority. Pharmaceutical companies mobilized to create, test and get vaccines out the door to millions of people rapidly and safely. One leading biopharmaceutical company set out to be the first, rapidly developing a mRNA-based drug. Working in parallel they needed to scale up manufacturing and build a new supply chain network at record speed. As drug development progressed it became clear a game-changing new supply chain network was needed to enable lightspeed delivery and safe handling of a unique new cold chain drug. By identifying current state bottlenecks, automation opportunities and continuous improvement opportunities, we’ve helped prepare the company for ongoing vaccine supply, new formulation launches and created a blueprint for rapid future mRNA product launches.

With the pandemic, a game-changing new supply chain network was needed for lightspeed delivery and safe handling of a unique new cold chain drug.

Lead with integrity and trust

Perhaps more than ever before, the integrity and trust in life sciences companies is on a global stage. It's a once in a generation chance to do things differently.

In this climate of crisis, your responses and actions determine both how you lead in the near-term and how you can pave the way for future progress. Leaders will seize this time to take swift action and proactively prepare the organization to continue to manage its core business while ensuring a continued focus on patient health and treating COVID-19.

As you prepare and plan your response, we'd like to share our latest thinking on how the industry could manage the human and business impact.

The actions companies take now will affect trust in the industry and progress in science. We identify four ways that may advance this objective.

What we learned

Accenture surveyed patients and healthcare providers (HCPs) to gauge the impact coronavirus has had on their treatments, care and operations.


of patients want to use technology more for communicating with healthcare providers and managing their conditions.


of patients used new devices or apps to help manage conditions remotely during COVID-19.


of HCPs saw a decrease in the number of patients visiting their practice during COVID-19.

What we think

We asked 720 healthcare providers (HCPs) globally on how operations and needs changed during COVID-19 and the effects for patients and pharmas.

Accenture's Patient Survey sets out changes in care during coronavirus and found a major shift to virtual care.

MedTech companies can take swift action to help solve for the COVID-19 crisis with a mindset of agility and responsible innovation.

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