TRENDS

TRENDS

A sound digital transformation strategy within telecom business support systems (BSS) is necessary in order for telcos to become digital service providers

Telcos are focusing on enhancing the customer digital experience by integrating cultural transformation and implementing acute cloud-based BSS at a minimal service cost.

To become Digital Service Providers, leading telcos are transforming their business support systems landscapes, seeking higher levels of customer interaction at lower service cost by:

Implementing a differentiating digital transformation strategy. Telcos are investing in building a new customer digital experience: Lean, agile, fast time to market, and high value potential. Find the right digital strategy.
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Outsourcing or moving to lightweight cloud replacement standalone solutions. These include roaming settlement, partner management, fraud analysis, churn analysis, workforce management, commissioning and trouble ticketing. Utilize the cloud effectively.
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Leveraging SaaS technologies. Telcos are using these technologies to build the differentiating layer, or to implement agile and fast cloud-based BSS to support adjacent markets or new business models. Identify smart SaaS solutions.
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Building virtualized software-based operational stacks. Operators are bringing business, IT and network organization and systems to work across a single real-time IT infrastructure. Exploit stacks’ potential.
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Adopting a new culture of transformation. They are integrating “design thinking” into product development, and placing a strong focus on customer feedback. Rethink your culture.
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A sound digital transformation strategy within telecom business support systems (BSS) is necessary in order for telcos to become digital service providers

Overview

Trends

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