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OVERVIEW

Digitalization has immense potential. Accenture, in conjunction with the World Economic Forum, estimates digital could deliver approximately $100 trillion in value to business and society through 2025.

But, telecoms need to deliver essential infrastructure, applications and productivity improvements in many areas for global digitalization to realize its full potential.

With 44 zettabytes forecast as annual data flow in 2020 (equivalent to 44 trillion gigabytes)—and no slowdown in sight-- the time to begin transformation is now, starting with their own business model.

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Telecoms are the building blocks for the $100 trillion digital revolution

KEY FINDINGS

Accenture sees four main areas of digital impact for telecom companies over the next several years:

Networks of the Future

Networks of the Future. Virtualizing the current physical hardware layer promises to fundamentally change the basis of future service, by creating self-optimizing and secure zero-touch networks.

Beyond the Pipe

Beyond the Pipe. The increased digital transformation of consumers’ lives and businesses allows telecoms to extend revenue streams beyond connectivity, through integrated Internet of Things (IoT) solutions, digital services, and digital communication leveraging augmented reality/virtual reality.

Redefining Customer Engagement

Redefining Customer Engagement. To win the race for customer loyalty and mindshare, telecom industry players will need to increasingly deploy features and tools that deliver delightful digital experiences.

Bridging the Gap on Innovation

Bridging the Gap on Innovation. Telecoms must fill capability gaps using new innovation models and revamped talent strategies for a digital workforce.

RECOMMENDATIONS

We see four imperatives for industry leaders and policy makers over the next several years:

Network transformation will be necessary to enable new business models beyond the pipe and address changing customer expectations.

Network transformation will be necessary to enable new business models beyond the pipe and address changing customer expectations.

New business models leveraging emerging technologies will require strong collaboration with vertical industries and internet platforms.

New business models leveraging emerging technologies will require strong collaboration with vertical industries and internet platforms.

Operating in the digital age requires corporate cultural change along with new organizational structures.

Operating in the digital age requires corporate cultural change along with new organizational structures.

Digitalization of the industry will require a transformation of existing policy and regulatory models.

Digitalization of the industry will require a transformation of existing policy and regulatory models.

To learn more in-depth about actions to take now, please check out Accenture’s paper, written in conjunction with the World Economic Forum

DIGITALIZATION OF INDUSTRIES

Digitalization has the potential to provide $100 trillion in value to business and society through 2025, across 13 industries.

In just five of these industries, we see the potential value enabled by digital telecom infrastructure and applications.

Cumulative digital value at stake enabled for external industries and society
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HIGHLIGHTS

AUTHORS

Greg Douglass

Greg Douglass

Senior Managing Director – Accenture
Strategy, Communications, Media &
Technology

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James Wildenburg

James Wildenburg

Managing Director – Accenture Strategy,
Communications, Media & Technology

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