Skip to main content Skip to Footer

OUTLOOK


What consumers really want from banks today

In this episode of Up Close, Stephanie Sadowksi explains why banks should invest in a mix of digital and physical customer experiences.

UP CLOSE: A VIDEO SERIES

The consumer journey in banking is changing fast. Consumers want a blend of experiences that combine the latest in digital banking with human interactions. To understand these changes further, Accenture surveyed more than 4,000 North American consumers to track banking attitudes and behaviors.

In this episode of Up Close, Stephanie Sadowksi, managing director, Distribution and Marketing Services, Financial Services, reveals four key findings from the research—including why banks must deliver customer experiences that blur the lines between physical and digital.

DOWNLOAD THE VIDEO TRANSCRIPT

Stephanie Sadowski on adopting digital banking early and how analytics can help serve customers better.

Outlook: Accenture’s Journal of High-Performance Business

As a showcase for the most innovative thinking on high-performance business, Outlook focuses on six core themes: Redefining CompetitivenessDigital DisruptionGlobal Operating ModelOpen Innovation, Sustainability and Workforce of the Future. We feature original content devoted to these topics as well as a selection of unique insights offered by professionals throughout Accenture.​​​



Discover insights on-the-go with the Accenture Outlook app:




SUGGESTED CONTENT