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With increasing customer expectations and industry disruption, Industrial Equipment companies need to reorient their products, services, processes and workforces to deliver desired customer outcomes. Technology is a critical enabler. But functionality alone is not enough. To win, businesses must account for human behavior and provide great customer experiences, as well as help their customers and workforce achieve their goals.  

PEOPLE PLUS TECHNOLOGY

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AUTHORS

Eric

Eric Schaeffer

Senior Managing Director
Accenture Industrial and Product Lifecycle Services 

eric.schaeffer@accenture.com

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Vinicius

Vinicius V. Silva

Managing Director,
Accenture Technology Consulting

vinicius.v.silva@accenture.com

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