The convergence of social, mobile, analytics and cloud (SMAC) technologies means that pension systems have an increasing number of digital opportunities to address people’s multiple—and sometimes snowballing—needs across every phase of life and deliver public service for the future.
Being more productive—providing better pension and social security outcomes at lower cost—is at the heart of pension transformation. Agencies can look at SMAC opportunities to achieve such transformation. Agencies can start small or aim big. Efforts may include feeding citizens’ hunger for digital, pursuing automation and a building a strong digital core as the underpinning for digital front and back office functions.
By digging into digital opportunities, pension organizations can maximize resources, automate administrative processes and build a digital core that sets the agency on firm technology footing–delivering public service for the future.