Human services leaders are responsible for delivering programs that provide protection, rehabilitation and a better quality of life for vulnerable people. Few jobs are more rewarding – or more challenging. Based on Accenture’s experience working with human services agencies across the country, we believe leaders taking up office in 2015 must keep three priorities in mind from day one. In doing so, they’ll be ready to hit the ground running, and make a real difference to the communities they serve.
First, they have to articulate a clear vision for where they plan to take the agency – and how they intend to get there. Next, they must assemble a team that brings together the core qualities that will drive success from the outset. And third, they need to be ready to create buy-in through early “quick wins”, as well as being fully prepared for the unknown from day one.