Traditional communications service providers (CSPs) are at an unprecedented crossroads. Take one path and there's growth and success—with providers using their infrastructure and capital to expand into lucrative new businesses. But take the other path and there's stagnation or decline, out-competed by other players, partners and over-the-top Silicon Valley companies that are re-inventing the end-to-end voice-video data proposition.
Reinventing the talent agenda for the digital era is the No. 1 factor that will determine success or stagnation.
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