A US-based healthcare provider that had grown through acquisitions found that critical business functions and processes were being performed inconsistently and inefficiently across its network of hospitals. Accenture collaborated with the provider to diagnose its existing processes and structures, identifying millions of dollars in potential savings and efficiencies.
As a first step in an overall transformation of its support services, the provider decided to move to a shared services approach for functions including HR, supply chain and finance. In addition to managing the implementation with the provider, Accenture also oversaw the organizational change dimensions of the program. Using Accenture Change Tracking, an analytical system that tracks an organization’s response to changes in the business environment, the program team was able to identify areas of concern from an organizational perspective and take steps to address those concerns.
Because the shared services implementation was rolled out so broadly across the hospital network and so quickly—within 18 months—Change Tracking was a critical capability in keeping the shared services transformation on course to deliver on its business case, saving the provider millions of dollars on a recurring basis.