Three out of four federal managers see positive outcomes from digital services—but just 33 percent count cost savings among them. What’s more, nearly one third are unsure of the cost-effectiveness of digital. This is according to a survey from Accenture Federal Services and Government Business Council.
From the Administration’s Digital Government Strategy to convenient self-service models that enable strategic government efficiency, digital can deliver superior customer satisfaction while lowering costs. After all, this is key to why digital is so transformational. So why don’t federal managers believe that they can have their cake and eat it too—when they can with digital services?
It’s time to discover how the iterative development of digital services positions federal agencies to think of spending over time in an entirely new way as they focus on delivering public service for the future.